Job Expired

company-logo

Senior IT Helpdesk

BGI Ethiopia

job-description-icon

ICT

Computer Science and Information Technology

Addis Ababa

1 Position

2024-08-15

to

2024-08-18

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Computer Science and Engineering

Full Time

Share

Job Description

Position: Sr. IT Helpdesk
Job Time: Full-Time
Job Type: Permanent
Place of Work: ****** - Ethiopia
Posted date: 43 seconds ago
Deadline: August, 18/2024 (3 days left)

Job Summary

Drive internal customer satisfaction by providing IT service support to all IT service users primarily senior company personnel at the corporate office through Application, Network Support, and Email Support and maintenance of all computers, printers, telecommunications, software, and IT resources at the required level of quality.

Main Duties and Responsibilities

  • Ensure that PCs, laptops, and printers are properly configured and working as required.

  • Ensure that all PCs are protected from virus attacks by installing the latest Anti-Virus program.

  • Ensure that the necessary applications required by users are installed and working as expected.

  • Handle service desk tickets that are logged via email, phone calls, or the ITSM tool promptly.

  • Troubleshoot and resolve end-user hardware, operating system, client software, basic network, server access problems, and voice communication problems from the Helpdesk, where possible.

  • Raise request for ICT consumables e.g., printer cartridges, flash drives, etc., to meet users request.

  • Repair or replace faulty components of a computer and network system

  • Perform scheduled maintenance and backup user data.

  • Organize and provide knowledge transfer to site IT Helpdesks and develop training materials and procedures for end users and IT Helpdesks

Job Requirements

  • Deep understanding of service management principles, frameworks (such as ITIL), and best practices.

  • Good understanding of end-user devices, Windows OS, and client applications.

  • Hands-on experience with customer service.

  • Problem-solving and troubleshooting skills.

  • Ability to communicate technical information to non-technical employees.

Education

  • The position requires a minimum of a Bachelor’s degree in IT/Computer Science/Computer Engineering/BIS/MIS or related fields.

  • CCNA/CompTIA A+/ ITIL Foundation Certificate is a plus.

Experience

  • 4 years’ of relevant experience

Language

  • Undefined

How to Apply

Fields Of Study

Computer Science and Engineering

Related Jobs

4 days left

ANDEMAMMA Manufacturing PLC

Data Recorder

Data Encoder

time-icon

Contract

1 - 2 yrs

3 Positions


TVET Level 10+1/2/3 in Information Technology or in a related field of study with relevant work experience Working Hours Monday to Friday: 2:30 AM – 11:30 AM (Local time), Saturday: 2:00 AM – 6:00 AM (Local time)

Addis Ababa

17 days left

Climate Resilient Solution PLC

Electrical and Computer Engineer

Computer Engineer

time-icon

Full Time

0 yrs

1 Position


BSc Degree in Electrical and Computer Engineer in a related field of study Duties and Responsibilities: - Sizing, Suggest a solution, prepare a proposal, do installations and follow-up on installations - Battery and battery systems design and comprehensive understanding on solar systems.

Addis Ababa

18 days left

Mahetot Technologies

Odoo Technical Developer (Python / Odoo Framework)

Technical Expert

time-icon

Full Time

4 yrs

1 Position


Bachelor's Degree in IT or in a related field of study with relevant work experience Duties and Responsibilities: - Design and develop custom Odoo modules and extensions - Extend existing modules using Python, XML, JavaScript, and OWL framework - Build and consume REST/SOAP APIs for third-party integrations (payment gateways, shipping, etc.) - Data migration scripts (ETL from legacy systems) - Performance tuning, server-side optimization, and code reviews - Support deployment on Odoo.sh or on-premise Collaborate closely with functional consultants and project manager Required Skills: - Expert in Python, PostgreSQL, XML/QWeb, JavaScript, and OWL - Strong understanding of Odoo ORM, workflows, and reporting (Aeroo/ODK a plus) - Experience with Git, Odoo.sh, and CI/CD workflows - Previous custom module development for Inventory, Manufacturing, orAccounting modules highly preferred - Previous custom module development for Inventory, Manufacturing, or Accounting modules highly preferred

Addis Ababa

about 13 hours left

National Election Board of Ethiopia

Database Administrator

Database Administrator

time-icon

Contract

3 yrs

1 Position


BSc Degree in Computer Science, Information Technology, Software Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Designing, implementation, maintenance and support of a NEBE BVR Voters Databases and other Database Systems. - Installation of new versions of DBMS software, application software, and other software related to DBMS administration. - Participate and Support in the developing and testing of new software before it is moved into a production environment.

Addis Ababa

about 13 hours left

Dema Hope Trading PLC

IT Officer

IT Expert

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties & Responsibilities: - Manage and maintain all IT infrastructure including computers, printers, servers, and network devices. - Oversee network administration (LAN/WAN, Wi-Fi, firewalls, IP management, and connectivity troubleshooting). - Install, configure, update, and troubleshoot software, systems, and user accounts practiced in the company 

Addis Ababa

about 13 hours left

SKYTECH PLC

Backend Developer (.NET)

Backend Developer

time-icon

Full Time

1 - 3 yrs

1 Position


BSc Degree in Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Develop and maintain backend systems using .NET Core - Design, build, and optimize RESTful APIs - Integrate applications with external services and databases - Ensure application performance, scalability, and security

Addis Ababa