Edomias International Plc. is the Premier Human Resource solutions provider in Ethiopia serving clients for more than 15 years. 

We invite qualified applicants for the position of Contact Center Technology   Engineer at one of our clients Huawei Technologies Ethiopia PLC.

Duties and Responsibilities:

• Lead the design, integration and deployment of contact center platforms and technologies

• Administer and provide hands-on support for Huawei IPCC, servers, storage and call control platforms

• Develop IVR workflows and agent desktop applications in Huawei environments

• Integrate contact center systems with CRM, database, voice logging and other third-party applications

• Configure and support integrations with quality management and workforce optimization tools

• Troubleshoot issues independently and provide L1 support

• Ensure all applications are functioning properly and issues are resolved in a timely manner

• Effectively communicate with internal teams and external stakeholders

• Work flexibly including evenings and weekends as needed for maintenance

• This is a hands-on technical role focused on deploying, integrating and supporting mission critical contact center infrastructure and applications. 

Salary: - Negotiable

Job Requirements

Education and Major requirements 

• Bachelor's degree in information technology, Computer Science or related field

Work Experience: - 5+ years of hands-on experience designing, deploying and supporting contact center systems

Language Skill: - Excellent written and verbal communication skills in English

How to Apply

Those who are qualified can attach only Application Letter & CV through info@jobsinethiopia.net Clearly marking the Job Title “Contact Center Technology   Engineer” 

Efficient Professionals who have Desire and ability to continuously learn new technologies are invited to apply within 7 days after advertisement. 

Only short-listed candidates will be contacted.