Position: Customer Service Representative & Social Media Marketer

Job Time: Full-Time

Job Type: Permanent

Place of Work: Addis Ababa - Ethiopia

Posted date: 2 hours ago

Deadline: August, 24/2024 (6 days left)

Job Summary:

Our Client is looking for a dynamic and resourceful Customer Service Representative who will also take on social media marketing responsibilities. This dual-role position is essential for ensuring customer satisfaction through effective handling of complaints and inquiries, while also enhancing our online presence and engagement through various social media platforms.

Key Responsibilities:

Customer Service Duties:

• Serve as the primary point of contact for customer inquiries via phone, email, and in person.

• Address and resolve customer complaints in a timely and professional manner, ensuring a positive customer experience.

• Provide information about our dry cleaning services, pricing, and promotions to clients.

• Maintain accurate records of customer interactions and feedback for continuous improvement.

• Collaborate with team members to enhance service processes and overall customer satisfaction.

• Follow up with customers to confirm issue resolution and gather feedback.

Social Media Marketing Duties:

• Develop and implement social media marketing strategies to promote our services and engage with customers.

• Create engaging content, including graphics and posts, for platforms such as TikTok, Facebook, Instagram, and Twitter.

• Monitor social media channels for customer inquiries and comments, responding promptly and professionally.

• Analyze social media metrics to assess the effectiveness of campaigns and adjust strategies as needed.

• Collaborate with the marketing team to ensure brand consistency and alignment with company goals.

Qualifications:

• High school diploma or equivalent; a degree in marketing, communications, or a related field is a plus.

• Proven experience in customer service, with a strong focus on communication and problem-solving.

• Basic knowledge of social media marketing and content creation; experience with tools like Canva. 

• Excellent written and verbal communication skills.

• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

• Proficient in Microsoft Office Suite and familiar with customer service software.

Application

• Please submit your PDF portfolio, including a link to your online profile or relevant work samples

How to Apply

• Register using THIS LINK