Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.  

The USAID-funded Ethiopia Civic Engagement Activity is a four-year activity with the overall goal to strengthen Ethiopia’s civic fabric in support of more inclusive, peaceful, and responsive governance. The project aims to strengthen civic and community-based actors’ capacity to engage in policy analysis, advocacy, dialogue, and collective action for peaceful, democratic change; and foster multi-stakeholder civic partnerships in support of inclusive dialogue, respect for human rights, and advancing more effective, citizen-responsive, and accountable governance.

The Operations Manager will support the DCOP in managing all operational aspects of the project, as well as overall compliance with award requirements, Creative policies, USAID regulations, and local laws.  S/he will collaborate with HR, Procurement, IT, Security and the Office Assistant as required.

Reporting: The Operations Manager reports to the Deputy Chief of Party. 

Duties and Responsibilities

• Assist DCOP with managing daily administrative operations including contract administration, logistics, inventory, travel, procurement, IT support, office administration, operations budgeting, and other activities of the project, maintaining compliance with Creative and USAID policies and Ethiopian Law. 

• Ensure project staff are properly trained in Creative and client operational processes and related systems, including the procedures set forth in the project’s Operations Guide.

• Keep inventory up to date in required systems, ensure that asset labels are affixed to all project inventory and conduct regular inventory audits.

• Liaise with HQ Field Operations on all project operational matters, including participation in the Operations Community of Practice.

• Coordinate with security in the oversight of the project’s fleet including vehicle use, maintenance, and travel and fuel logs.

• Submit vehicles for corporate insurance coverage, including submission of claims and overall asset insurance maintenance.

• Maintain inventory of office supplies and related equipment.

• Ensure that administrative records and operational files in SharePoint are organized and labeled according to Creative’s file management procedures.

• Prepare monthly payments of operations related services, ensuring adherence to operational budget.

• Coordinate office maintenance with the landlord, help staff with any office related services, and ensure all project leases are up-to-date and stored in the required systems.

• Supervise the cleaning services company.

• Coordinate office events.

• Other duties as assigned by the Supervisor.

Job Requirements

• Bachelor’s degree in management, business administration, public administration, economics, or relevant field. 

• At least 6 years of prior work experience (6 +years of general work experience and including at least 4+ years of specific experience related to the position required). Must have 3+ years of supervisory experience with groups or teams of staff.

• Demonstrated experience supporting operations of USAID project(s). 

• Strong interpersonal skills with the ability to engage with a wide range of organizations, beneficiaries, and related parties. 

• Outstanding written and oral communications skills. 

• Proficient in Microsoft office suite: MS Word, Excel, PowerPoint, Outlook. 

• English proficiency required.

How to Apply

Register using THIS LINK

Only finalists will be contacted. No phone calls, please.

Creative Associates International Inc. is an Equal Opportunity/Affirmative Action Employer (gender/race/disability/veteran) and provides equal opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Please view Affirmative Action/Equal Employment Opportunity Posters provided by OFCCP here.