Job Expired
Guest Experience Host
Hyatt Regency Addis Ababa
Hospitality
Hotel Management
Addis Ababa
1 years
1 Position
2024-09-03
to
2024-09-10
Tourism and Hotel Management
Hotel Operation
Full Time
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Job Description
Guest Experience Hosts welcome customers to a hospitality service unit and provide initial services.
Duties and Responsibilities:
To perform opening and closing duties for RC
To ensure the smooth operation of the Regency Club Lounge.
To ensure to monitor guests utilizing the RC
To be ready to serve guests during day and evening cocktail hours
To follow up on profile notes of the guests on arrival.
To assign VIP status.
To coordinate welcome letters and amenities.
To conduct main entrance, lobby, guest elevator, corridor and room inspections before guests’ arrival.
To greet guests upon arrival and determine their accommodation needs.
To escort VIPs.
To start the day by checking out the breakfast experience latest at 8:00 am and be in the outlets, events spaces and lobby until breakfast is over.
To enter GEM notes received from departments and as assigned.
To prevent guest dissatisfaction, to check if there is a problem at every touch point before our guests experience and complain, to warn the departments for a solution if there is a problem, and to follow the completion of the works.
To perform periodic inspections to ensure that all property and equipment used by guests are clean, safe and in good working order, while monitoring whether service standards are consistently well followed by well-groomed colleagues.
To communicate with TL and Manager on dissatisfied guests.
To help identify sales and marketing opportunities and maximize guest awareness of in-house promotions by communicating it verbally to all guest while interacting.
To follow up Hotsos and ensure coordination between departments is done to close tasks
To contact guests who have had closed tasks and ensure they have been attended to satisfactorily.
Job Requirements
Degree/Diploma or Equivalent in Hotel Operation/Management or related fields from a recognized college is required
Minimum 1 year and above work experience in hotel operations.
Good customer service, Confident & Organized,
Good communications and interpersonal skills
How to Apply
Interested and qualified applicants are requested to apply only through THIS LINK
Upload updated CV and application letter.
Only shot listed applicants will be contacted
Fields Of Study
Tourism and Hotel Management
Hotel Operation
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