Job Expired
Saria Consultancy PLC
Business
Business Management
Addis Ababa
3 years
1 Position
2024-09-03
to
2024-09-10
Business Management
Tourism and Hotel Management
Full Time
Share
Job Description
Customer Service Officers handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Communicating with customers through various channels and setting up meetings with potential clients.
Answering calls and inquiries about a company's products or services.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Collecting, analyzing and resolving customer complaints and feedback.
Participate on behalf of the company in exhibitions, conferences or workshops.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Knowing our products inside and out so that to reply promptly for any query.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Review and gather feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal and customer service team sales targets.
Skills & Abilities
Proven work experience with customer support.
Ability to stay calm when customers are stressed or upset.
Customer orientation and ability to adapt to different characters.
Strong customer handling and listening skills.
Excellent Communication and persuasive speaking Skills.
Excellent time management skills and ability to prioritize task
Ability to adapt to new environments and take responsibilities.
Self-motivated and result driven.
Academic qualification
Degree in Business Management, Hotel Management, Customer Service, or other business-related Fields.
Years of experience: 3+ years of related work experience
Interested and qualified applicants can apply online using THIS LINK
Fields Of Study
Business Management
Tourism and Hotel Management
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