Job Expired

company-logo

Customer Service Officer

Saria Consultancy PLC

job-description-icon

Business

Business Management

Addis Ababa

3 years

1 Position

2024-09-03

to

2024-09-10

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Management

Tourism and Hotel Management

Full Time

Share

Job Description

Customer Service Officers handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.

Duties and Responsibilities

  • Communicating with customers through various channels and setting up meetings with potential clients.

  • Answering calls and inquiries about a company's products or services.

  • Delivering information about a company's offerings.

  • Providing proactive customer outreach.

  • Collecting, analyzing and resolving customer complaints and feedback.

  • Participate on behalf of the company in exhibitions, conferences or workshops.

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Knowing our products inside and out so that to reply promptly for any query.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Review and gather feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Meet personal and customer service team sales targets.

Job Requirements

Skills & Abilities

  • Proven work experience with customer support.

  • Ability to stay calm when customers are stressed or upset.

  • Customer orientation and ability to adapt to different characters.

  • Strong customer handling and listening skills.

  • Excellent Communication and persuasive speaking Skills.

  • Excellent time management skills and ability to prioritize task

  • Ability to adapt to new environments and take responsibilities.

  • Self-motivated and result driven.

Academic qualification

Degree in Business Management, Hotel Management, Customer Service, or other business-related Fields.

Years of experience: 3+ years of related work experience

How to Apply

Interested and qualified applicants can apply online using THIS LINK

Fields Of Study

Business Management

Tourism and Hotel Management

Related Jobs

2 days left

Anbessa Travel

Junior General Service

General Service Officer

time-icon

Full Time

0 - 2 yrs

1 Position


Bachelor's Degree or Diploma in Accounting and Finance, Marketing, Tourism, Hospitality, Accounting or in a related field of study with relevant work experience Duties & Responsibilities: - Ensure that all important documents related to general services operations and finance, including contract agreements and correspondences, are kept appropriately - Lead the general services and property administration guidelines and procedures, such as property admin, fuel and utilities management and maintenance, insurance, security and cleaning, canteen - Ensures availability, suitability, and maintenance of vehicle transport service to enable all components to perform their duties effectively and promptly. - Handle travel and transportation programs for all official travels. - Follow-up & ensure vehicles & motorcycles management practice compliance with company policies and procedures, Educational Requirements

Addis Ababa

19 days left

Satek Trading Plc

Customs Documentation Specialist

Office Assistant

time-icon

Full Time

1 - 2 yrs

1 Position


Bachelor's Degree in Business Management or in a related field of study with relevant work experience Duties and Responsibilities: - Prepare, file, photocopy, and organize customs documents (invoices, packing lists, permits, declarations, etc.). - Track incoming and outgoing shipments and ensure all required documentation is available. - Coordinate with freight forwarders, customs brokers, and logistics agents. - Respond to phone calls and emails related to shipments and customs documentation. - Enter shipment and clearance data into relevant systems. - Maintain accurate records of customs declarations, duties paid, and clearance status. - Follow up on document processing with regulatory bodies (e.g., customs authority, Ministry offices). - Monitor shipment timelines and alert concerned parties of delays or issues. - Assist in arranging transport and courier services for customs-related documents or packages. - Ensure customs processes comply with local regulations and company policies

Addis Ababa

about 6 hours left

Metropolitan Real Estate PLC

General Service Supervisor

General Service Supervisor

time-icon

Full Time

5 yrs

1 Position


Bachelor's Degree in Business Management, Business Administration, Facility Management or in a related field of study with relevant work experience, out of which 3 years in a leadership role. Duties and Responsibilities: - Manage day-to-day general services, including office supplies, fleet management, cleaning, and maintenance. - Oversee security systems, and safety protocols, and ensure compliance with regulations.  - Manage diesel purchases and distribution, oversee car services, repairs, and tracking, and ensure effective asset and vehicle management, including tracking vehicle usage.

Addis Ababa

about 6 hours left

U STREET PARKING PLC

Receptionist

Receptionist

time-icon

Full Time

1 yrs

1 Position


Degree or Diploma in Hotel and Hospitality Management, Business Management, or in a related field of study with relevant work experience

---

about 6 hours left

Enat Bank

Manager, Customer Service Management Division

Manager

time-icon

Full Time

5 - 8 yrs

1 Position


Master's or Bachelor's Degree in Business Management, Economics, Marketing Management, Accounting & Finance, Banking & Finance, Management or in a related field of study with relevant work experience, out of which at least 2 years as a relevant Senior officer position. Skill on computing, supervisory & team building, analysis Duties & Responsibilities: - Develop and implement customer service policies and procedures; - Maintain an orderly workflow according to priorities define and communicate customer service standards; - Responsible to improve customer service experience, create engaged customers and facilitate organic growth;

Addis Ababa

about 6 hours left

Ahadu Bank

Senior Research & Market Intelligence Officer

Market Researcher

time-icon

Full Time

5 yrs

1 Position


BA Degree in Economics, Management, Business Administration or in a related field of study with relevant work experience, out of which 2 years as Marketing Research officer.

Addis Ababa