Foreign, Commonwealth and Development Office (Operations and Corporate Services)

To provide admin support to the Community Liaison Officer (CLO) (50%) and Procurement Officer (50%) on the day to day tasks and work closely with internal and external customers to manage expectations and deliver an effective service. Update self with new policies, rules and regulations and work towards increasing the level of delivery of teams.

Roles and Responsibilities

• Managing emails, providing responses on a timely basis and prioritizing actions

• Follow up requests and provide updates to customers on progress

• Give cover for the CLO and Procurement officer

• Perform other duties as they come

CLO

• Assist the CLO on information gathering for UK-based officers and their spouses/partners and families (including for those not yet in Addis). This may include: information on possibilities for spouse/partner employment in Ethiopia and completion of an annual Spouse and Partner Employment Report for DSFA; children’s education (through completion of separate School and Nursery Information Sheets of approved schools); feedback on adult education; career and training opportunities; advice on foreign-born spouse/partner issues; recreational facilities and social matters. Quarterly completion of the Cost of Living report.

• Contribute to welfare at Post with CLO’s supervision on welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Embassy community; following up to check that staff and families are settling in; being a source of referral and support where questions or problems arise; providing short Post community induction.

• Perform ad hoc duties as they come.

Procurement

• Assist the Procurement officer in making sure all documents are properly filed and accurate

• Follow up contract end periods to make sure they are extended in good time

• Assist in dealing with issues related to landlords

• Conduct market surveys with the Procurement Officer

• Assist in updating data on our system (Planon)

• Ad hoc duties as required

Job Requirement

• Clear and positive communication with a wide range of customers service

• Strong customer focus skills, to build and maintain professional working relationships at all levels

• A minimum of 3 years experience working in a customer orientated environment

• A minimum of a diploma on Management or related fields

• Good IT skills to work on Word, Excel and other software

Desirable qualifications, skills and experience  

• Able to demonstrate excellent written and spoken English

• Valid driving licence

Required behaviours  

Communicating and Influencing, Delivering at Pace, Managing a Quality Service, Working Together

Learning and development opportunities:

• On the job training

• E-learning

Additional Benefits:

• Annual leave entitlement of 20 days for the first year, 25 days after 2 years and 30 days after 5 years

• Working hours per week of 36 hours

How to Apply

Must be able to legally work in Ethiopia

• Please complete the application form in full as the information provided is used during screening

• Please check your application carefully before you submit, as no changes can be made once submitted through THIS LINK

• The British Embassy will never request any payment or fees to apply for a position

• Employees recruited locally by the British Embassy in Addis Ababa are subject to Terms and Conditions of Service according to local employment law in Ethiopia

• All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.

• The responsibility lies on the successful candidate to;
  Obtain the relevant permit
  Pay the fees for the permit
  Make arrangements to relocate
  Meet the costs to relocation

• Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount

• Information about the Civil Service Success Profiles can be found on this link:
  https://www.gov.uk/government/publications/success-profiles

• Reference checking and security clearances will be conducted on successful candidates

• Appointable candidates who were unsuccessful may be placed on a reserve list. If during the reserve period of 6/12 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate