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IT Service & User Relationship Principal Expert

Nigat Corporate

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ICT

Computer Science and Information Technology

Addis Ababa

8 years - 10 years

1 Position

2024-09-28

to

2024-10-10

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Computer Engineering

Information System

Software Engineering

Information Technology

Computer sciences

Full Time

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Job Description

NIGAT Corporate, the former TIRET Corporate, was established as public owned endowment organization in 1995 G.C. As an investment institution it is contributing to the sustainable economic development and prosperity of Amhara region in particular and the country in general, through establishing profitable and competitive companies and using part of the profits for stimulating social development. Given the continued growth and future expansion of NIGAT, the following opportunities exist.

Salary ;As per the company scale
Duty Station; Addis Ababa
Division; Information System Management  
Duration; 10 consecutive working days from the date of vacancy announcement.

Purpose of the Job  

 To guide the requests for information system requirements related with applications, hardware and software, machineries and supporting gadgets, operations and is responsible for evaluating the alignment of Information Technology strategic direction within the various systems in NIGAT and the BUs and finally assuring that the end users are getting the right service.

Main Duties and Responsibilities

  • Oversees internal and external day-to-day IT operations of BUs providing overall management of technology vendor(s), developing the IT governance model and a comprehensive on-going IT project management plan.

  • Overseas investments in technology hardware, software, and talent to meet the goals and objectives of BUs. Ensures that all initiatives in the IT portfolio have clear business goals and success metrics.

  • Lead the designing of the architecture for complex systems with constantly evolving requirements.

  • Provides strategic direction and vision to direct the overall design of BUs technology platform to ensure that BUs current and future business goals can be met.

  • Assists in the creation and management of procurement processes for the acquisition of technology products and services.

  • Leads vendor software solutions including developing and monitoring software maintenance plans and developing and ensuring adherence to contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

  • Manages all aspects of the implementation and operation of information and functional systems for the BUs, including software applications, network, phone systems and end-user computers.

  • Designs, develops, implements, and leads policies and procedures for all areas of information technology to assure data accuracy, security, legal and regulatory compliance; assure compliance with Standard Operating Procedures (SOPs).

  • Ensures security of information technology assets, data, network access, and backup systems and supervise agreed audits to verify the security of internal and external systems.

  • Develops requirements, outlines, budgets, and schedules for information technology projects and manage annual IT budget and ensure cost effectiveness.

  • Oversees all phases of projects from conception to completion to assure the fulfilment of any IT requirements. 

  • Determines and addresses the BUs needs, problems, complaints, requests, questions and deadlines in a business-like manner.

  • Directs and communicates the BUs needs to the service Specialist for diagnosis and verifies that the appropriate services have been completed.

  • Evaluates, encourages and disciplines employees in a fair and objective manner consistent with stated Corporate policies and procedures.

  • Provide additional services related to IT when assigned by the immediate supervisor

Job Requirements

Education

  • BA/BSC/MA/MSC degree in Software Engineering, Computer Engineering, Computer Science, Information Technology, Management Information System, or related fields  

Experience

  • 10 years of relevant work experience for BA/BSC degree, 8 years for MA/MSC degree 

  • Hands on Experience in information technology management with equivalent business environment is relevant  

Skills Required

  • Communication skill, report writing skill Analytical skill, Negotiation skill, and Report writing skill.

How to Apply

Submit your non-returnable copy of their cover letter, CV, Educational Certificate, Job Experience and other relevant credentials via email: nigathr2022@gmail.com or in person to Nigat Coordination Office, located at Wollo Sefer, Ambasel Building, 1st Floor Office, No.108D or Bahir Dar, Kebele 16,  at the back of Ambasel Building Office No. 10 (1st floor). 

Nigat Corporate Human Resource Directorate Phone +251582264959 /+251582263164

Only shortlisted applicants will be contacted. 

Please mention the title of the position you applied for on the subject line of your email and application letter.   

Qualified female applicants are highly encouraged.

Fields Of Study

Computer Engineering

Information System

Software Engineering

Information Technology

Computer sciences

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