International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com.

This position is professional IT support officer position in IMC Ethiopia and works at the direction of the head of IT for country mission while coordinated and supervised by the head of the field site to provide support on services associated with computer systems (desktop support), Communication/Power systems infrastructures and services as well as in the repair and maintenance of office equipment. The position holder will be the primary contact as IMC Ethiopia IT support help desk for the field site to provide timely, customer-friendly and well communicated and documented responses to users’ support request on computer systems: Laptop/desktop computers, software/application communication/power system infrastructures or services; LAN support, internet/telephone connectivity, power system support as well as support in equipment repair and maintenance; Printers, scanners, copiers, projector, Camera, telephones, dongles, UPS, Voltage stabilizers, other. The position holder is also expected to make field travel to support other locations the field site office manages such as refugee camps or Woredas.
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Duties and Responsibilities

•    Desktop support, Communication/Power systems infrastructures and services: Computer, routers, Switches, Server, shared files or resources, LAN/WAN
•    Set up and troubleshoot computer systems: hardware, software/application, user accounts, connectivity
•    Monitoring the network system and detect and act on vulnerabilities to ensure that systems are secure from virus threats and security risks.
•    Assess system utilization in relation to available services and recommend necessary changes
•    Configure, test, and troubleshoot data and telephone network systems as well as services.
•    Add or replace computer systems hardware and peripherals.
•    Format, install, set up, maintain, and troubleshoot desktop and laptop computers
•    Install and maintain wiring, lighting systems and fittings
•    Inspect electrical components, such as transformers and circuit breakers
•    Identify electrical problems with a variety of testing devices
•    Repair or replace wiring, equipment, or fixtures using hand tools and power tools
•    Coordinate with field office finance, logistics and SMT for monthly communication allowance distribution for employee as well as to settle monthly communication and power consumption payment with Ethio telecom and Ethiopia electric and power corporations where such services are needed
•    Liaison with Ethio telecom and Ethiopian electric power authority or IMC generator operator for communication or power related issues
•    Support other locations the field site office manages such as refugee camps or Woredas.
•    Support IMC’s online based services: OFFICE365, DHIS2, CP and other

II. Office equipment and peripherals: 

•    Printer, scanner, copier, Projector, camera, Phones, UPS, voltage stabilizers, Electrical dividers
•    installing new or refurbished equipment
•    carrying out scheduled maintenance checks
•    diagnosing and fixing faults on site
•    fitting replacement equipment
•    logging repairs and writing up maintenance reports
•    Ensure all office equipment systems are maintained regularly, and checks stock for IT related spare parts and report.

Other activities as per given by supervisor.  

Additional Tasks:

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Job Requirements

•    BSc in Information technology or related field. Training, certification or experience in telecommunication technology preferred
•    3+year experience in IT support services (preferably in provision of troubleshooting and fault clearing on IT and power related systems and services)

Code of Conduct:

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

Safeguarding:

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk,  and any form of trafficking in persons.

Equal Opportunities:

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

How to Apply

Interested and qualified applicants can apply through THIS LINK