UNOPS and the ECA have partnered together to deliver on a project that will put in place the critical business systems and services to enable the Economic Commission for Africa (ECA) to go beyond its current regular operations and effectively deliver on its Business Plan mandate of becoming Africa’s premier think tank. Five specific outcomes are foreseen, which are the results of the implementation plans of four corporate strategies introduced for communications, publications, knowledge management, and ICT for Development. When attained, the outcomes will result in a sustainable increase in the visibility and impact of the organization’s work in the areas of policy research and knowledge delivery. This recruitment initiative is carried out by UNOPS in support of ECA’s Information Ans Communication Technology Support Section (ICTSS) strategic intent. It is with this objective that UNOPS advertises these opportunities in partnership with ECA. This recruitment initiative is carried out by UNOPS in support of PCKMD for the PCMS. It is with this objective that UNOPS advertises these opportunities in partnership with UNECA.

This position is in the Publications and Conference Management Section (PCMS); and Publications, Conference and Knowledge Management Division (PCKMD). The incumbent reports to the Marketing Officer and the Chief of the Conference and Interpretation Management Unit of the Section.

Functional Responsibilities

Within delegated authority, the Tour Coordinator will be responsible for the following duties:

• Schedules and assigns tours and special duties to tour guides, ensuring a smooth flow of the guided-tour operation throughout the day.

• Performs daily coordinating functions.

• Provides daily briefings to tour guides in collaboration with other internal and external stakeholders.

• Coordinates and assigns special tours to tour guides as required, including VIP, UN Kids, and Special Request tours, as well as those taking place outside working hours.

• Ensures that practices and rules are followed and that standards of professionalism and cooperation are always maintained.

• Distributes headphones to visitors when needed collects them as tours end and stores the items.

• Provides operational guidelines and addresses any working and interpersonal issues among tour guides and escalates matters when necessary.

• Guides Tour guides, as they are often the first and last point of contact that visitors have, play a vital role in shaping the visitors’ experience and building a positive brand image and values.

• Encourages tour guides to collect valuable market research data from visitors. This information can be used to improve the visitors’ center products and services and to develop new marketing campaigns and sales strategies.

• Provides general information on the guided tour operation and answers related questions – normally in person by email or by phone – serving as a point of contact for a wide range of actors, such as VIPs, diplomats, group leaders, and general visitors. Deals with complaints from such actors tactfully to effectively address their grievances and minimize repercussions, involving the Marketing Officer as required.

• Makes weekly schedules for all the tour guides, ensuring a fair distribution of their workload, and making further changes to the daily schedule as required.

• Provide the Marketing Officer with feedback on the visitors’ comments about their tour experience.

Work implies frequent interaction with the following:

Sales and Marketing Officer, Chief of Units/Sections, Tour Guides, Cashiers, Security Officers, Facilities Management staff, Group Tour Leaders, Communications focal points, UN staff, Delegates, VIPs and General Visitors, Associate Events Coordinator, Meeting Services Assistants.

Job Requirements

Education/Experience/Language requirements

Education:

• A high school diploma or equivalent is required.

• Bachelor’s Degree in communications, journalism, public relations, business administration, marketing, social sciences, international relations, or a related field is an asset.

• Special training in data analysis and scheduling is desirable.

Experience:

•  A minimum of six (6) years of progressive experience in providing briefings or in marketing and data analysis-related functions is required.

• Experience working in diverse, multicultural environments is a strong asset.

Language:

• Fluency in written, reading, and spoken English is required.

• Knowledge of another official United Nations language and the local language (Amharic) is an asset.

Competencies

• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as a positive leadership role model motivates, directs, and inspires others to succeed, utilizing appropriate leadership styles.

• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

• Open to change and flexible in a fast-paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

• Expresses ideas or facts in a clear, concise, and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

How to Apply

Interested and qualified applicants can apply online using THIS LINK