Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Context

Under (i) the direct supervision of the Project Coordinator & Facilitator-COA in Ethiopia; (ii) the overall administrative supervision of the IOM Ethiopia office and: (iii) and the technical support of the COA Global Programme Manager in Geneva, the successful candidate will provide support to the COA Programme by assisting and supporting the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and by liaising internally within various COA partners (IOM RMM and IOM Migration Health) on refugee movements and with other IOM departments on administrative matters. They will provide administrative and logistical support on various aspects of COA programme activities in Ethiopia.

Duties & Responsibilities:

1. Assist and support the delivery of pre-arrival information through a hybrid mix of training modalities: telephonic, virtual and/or in-person orientation and needs assessment and referrals to youth and adult refugees in Ethiopia.

2. Keep abreast of changes in curriculum content of pre-departure orientation, be fully familiar with the content of COA Toolboxes of activities for adults and youth, research information about resettlement to Canada, and through mentoring and coaching, and the mastering of various tools and platforms, become an expert facilitator at delivering information sessions specifically designed for refugees.

3. Contribute to the creation of agendas, learning outcomes, and facilitation guides for COA staff and participants.

4. Support the COA Coordinator/Facilitator and team in the preparation of COA delivery planning and scheduling of sessions whether telephonic, virtual or in-person (either at the IOM Transit Centre or via mobile training missions around Ethiopia).

5. Support, in times of training surges, the COA activities in the Eastern Africa Region (and elsewhere) by conducting telephonic, virtual and/or in-person mobile training sessions to different locations in a larger region.

6. Support, in times when specific Ethiopian languages are needed, with the delivery of telephonic, virtual or in-person sessions in other areas of the world.

7. Support the COA Coordinator/Facilitator and team with planning and scheduling of COA sessions, calling refugee clients, preparing participant lists, assisting with narrative reports, translation of materials into target languages and with the maintenance of up-to-date and accurate statistical sheets.

8. Support the coordination of refugee programming activities with the COA Coordinator/Facilitator and team on an on-going basis; liaise with other IOM departments and other IOM missions as necessary.

9. Provide selected refugees with personalized referrals to in-Canada Service Provider Organizations (SPOs) when appropriate.

10. Be fully efficient at using the COA data-encoding system (MiMOSA) in coordination with COA Manila staff.  Report attendance timely and keep records of all COA participants confidential.

11. Support COA reporting and evaluation objectives on all matters related to refugee programming.

12. Contribute to the development of promotional tools aimed at increasing the uptake of pre-departure services among refugee clients and in disseminating information about COA to stakeholders.

13. In coordination with the COA Coordinator/Facilitator and team, maintain an inventory of COA materials (COA Participant Workbooks, pens, bags, notebooks, etc.), support the procurement and distribution of COA training materials and supplies with COA supply chain management staff in COA Manila.

14. Carry out various administrative tasks, including logistics of Travel on Duty (TDY), the organization of meetings and workshops, corresponding with participants, preparation of background documents and presentations.

15. Contribute to development of the COA programme by participating in staff development workshops, exchange programmes, attend mandatory and suggested e-learning courses and in-person or virtual Training of Trainers seminars.

16. Perform such other duties as may be assigned.

Job Requirements

Education

• High school diploma with five years of relevant experience; or,

• Bachelor’s degree in political or social sciences or related fields from an accredited institution with three years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience working with refugees.

• Experience providing information and orientation to and engaging with refugees is an advantage.

• Demonstrated ability to work effectively with a variety of stakeholders.

• Experience in leading interactive training seminars or orientation sessions for youth and adults.

Skills

• Clear and concise communication in writing (English);

• Excellent planning, organizational and time management skills.

• Attention to details.

• Proven ability to communicate cross-culturally.

• Speaking more than one of the different languages spoken by refugees in Ethiopia; Amharic, Tigrinya and/or Somali languages.

• IOM Functional Competencies required: Effective Communicator, successful negotiation, creative analytical thinker, active learner, strong team player and cross-cultural facilitator.

• Solid computer skills, including proficiency in MS Office Packages (Office, Excel, Power Point, SharePoint, Adobe Pro, Zoom, Outlook)

Languages

• Fluency in English (oral and written) is required.

• Working knowledge Amharic, Tigrinya and/or Somali languages and other languages of refugees in Ethiopia is desirable.

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values – all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.

• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.

4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.

5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

6. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

Required Skills

• Time management

• Planning

• Effective communication and sociability

How to Apply

Interested applicants can apply using THIS LINK