Job Expired

company-logo

Customer Service Manager

Dashen Bank

job-description-icon

Business

Business Administration

Dodola

1 Position

2024-10-08

to

2024-10-18

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

Share

Job Description

1. Customer Service Manager I Al-Iman IFB Branch (Dodolla Town)

DB/ Vacancy- 0321/24

Job Summary 

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

At least five (6) years relevant experience

Behavioral & Leadership Competency

Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

Creativity and innovation skill 

Action oriented 

Quality focus and attention to detail 

Professionalism and integrity in line with Dashen Bank Values 

Good oral and written communication skills 

Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

Good customer relationship management skill (internal & external) 

Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency 

Understands the basic mechanisms of general financial products and services.

Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

Project management skills

How to Apply     

1. Interested and qualified applicants should apply through THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Use THIS LINK to attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have an account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse. 

  • Female applicants are highly encouraged to apply 

Fields Of Study

Accounting

Business Administration

Management

Economics

Related Jobs

4 days left

Ethiopian Engineering Corporation

Camp Administrator (Hahu/HR/060/2025)

Camp Administrator

time-icon

Full Time

6 yrs

2 Positions


Bachelor's Degree in Management, Business Administration, Public Administration and related field of study with relevant work experience Duties & Responsibilities: - Oversee the daily operations of the construction camp, including accommodation, catering, maintenance, and security. - Manage and supervise camp staff, including cooks, cleaners, and security personnel. - Coordinate with project managers and other stakeholders to ensure the smooth functioning of camp operations. - Maintain accurate records of camp occupancy, inventory, and supplies. - Handle resident inquiries and complaints, ensuring issues are resolved promptly and effectively. - Develop and implement camp policies and procedures. - Monitor and manage camp budgets, ensuring cost-effective operations.

Adama

4 days left

Forward Logistics Technologies

Transport Sales Supervisor

Sales Supervisor

time-icon

Full Time

3 - 5 yrs

6 Positions


Bachelor's Degree or Diploma in Marketing Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Leading the transportation sales team to achieve sales goals. - Identifying and tracking new sales leads and transportation service contracts. - Work with the operations team to ensure service quality and delivery time. - Monitor market trends and competitors to adjust sales strategies. - Prepare timely sales performance reports and forecasts. - Ensure compliance with company policies and transportation regulations.

Addis Ababa

7 days left

Forward Logistics Technologies

Call Center Agent

Call Center Representative

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor's Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Handle inbound and outbound calls related to shipment inquiries, order status, and delivery updates - Track, trace, and monitor shipments in real time - Communicate with drivers, warehouse staff, and operations teams to ensure timely deliveries - Resolve customer complaints, delays, and logistics-related issues professionally - Create and update customer records and shipment data in the system - Provide product, service, and process information to customers - Escalate complex issues to the supervisor or logistics team when necessary - Maintain call logs and follow standard operating procedures (SOPs) Required Skills: - Good knowledge of shipping processes, delivery cycles, tracking systems, and logistics terminology - Strong communication skills (verbal and written - Good computer skills (CRM systems, tracking software, MS Office)

Addis Ababa

7 days left

Forward Logistics Technologies

Office Assistance to the CEO

Office Assistant

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor’s Degree in Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Manage the CEO’s calendar, appointments, and travel arrangements - Coordinate meetings, prepare agendas, and take meeting minutes - Draft, proofread, and format documents, reports, and presentations - Screen calls, emails, and communication on behalf of the CEO - Assist in planning company events, meetings, and executive activities - Maintain office files, documents, and confidential records - Handle follow-ups, reminders, and action items to ensure smooth workflow - Liaise with internal departments and external stakeholders - Perform general office duties and administrative support as needed Required Skills: - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - High proficiency in MS Office (Word, Excel, PowerPoint) and digital tools - Ability to maintain confidentiality and work under pressure

Addis Ababa

about 6 hours left

Amhara Bank

Customer Service Executive – II (Interest Free Banking)

Customer Service Officer

time-icon

Full Time

1 yrs

1 Position


BA Degree in Banking and Finance, Accounting, Business Administration, Economics, Management or in a related field of study with relevant work experience Duties and Responsibilities: - Enhance the strong business relationship with customers and cross sell the bank’s positive image to the community - Provide the concerned organ with timely, relevant, accurate, and complete reports on the plan performance - Adhere to internal control system and risk management program of the Bank

Addis Ababa

about 6 hours left

Fikir Ethiopia National Association on Intellectual Disabilities

Economic Empowerment Project Coordinator

Economist

time-icon

Full Time

2 yrs

1 Position


Bachelor’s degree in Economics, Business Administration, Social Sciences, International Development or in a related field of study with relevant work experience Duties and Responsibilities - Finalize the annual work plan and budget, and oversee their execution. - Oversee monitoring of activity implementation. - Provide technical support and participate in meetings, events, and working groups. - Manage and implement advocacy strategies.

Addis Ababa