Pagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically: -

• Tour Operation 

• Ticketing Agent 

• Car Rental and 

• Event management and commissioning services 

• Trading and 

• One Ride meter taxi service

Brief Description: The Director Transportation and One Ride is directly reporting to the CEO of the company. He/she is responsible for planning, organizing, directing, coordinating, and controlling the transportation of One Ride Activities. Overall the Director Transportation and One ride, first and foremost, has assumed to strengthen the efficiency and effectiveness of facilitating the car rental and one ride, and Fleet Management operations relating to the customer service, tour and travel and maintenance.

We're excited to have you apply for the Director Transportation and One ride at our company!  At Pagumen every employee is important member and has the opportunity to rise according to their ability and performance.  Pagumen Tour and Travel S.C is an equal employment opportunity organization, but qualified female candidates are highly encouraged to apply.

Duties & Responsibilities

Accordingly, the job hold is expected to perform the following major duties and responsibilities. 

• Operations Management:

  • Oversee the daily operations of the car rental and one ride, including fleet management, customer service, and revenue activities.

  • Implement strategies to maximize number of daily trips, rental utilization and revenue per unit.

  • Ensure the fleet is maintained to high standards, and coordinate with maintenance to manage vehicle repairs and downtime.

  • Ensure the number of active driver, updated application and  ready call agents in the call center

• Team Leadership and Development:

  • Lead, train, and motivate a team of call center agents, rental agents, mechanics, and support staff to achieve operational targets and maintain high customer service standards.

  • Conduct regular performance reviews and develop performance improvement plans.

  • Foster a collaborative team environment that encourages efficiency and excellence.

• Customer Service Excellence:

  • Enhance customer satisfaction by ensuring that excellent service standards are maintained, and customer issues are promptly resolved.

  • Develop and implement customer retention strategies.

  • Regularly review customer feedback to improve services and address areas of concern.

• Financial Management:

  • Prepare annual budgets for the rental operations and monitor financial performance against budget, adjusting as necessary.

  • Manage cost control initiatives and ensure profitability of the department.

  • Report financial metrics and operational performance to the CEO.

• Marketing and Sales:

  • Collaborate with the marketing department to develop effective marketing strategies that drive Visibility, brand awareness and rental bookings.

  • Identify growth opportunities and strategies to increase market share.

  • Participate in promotional events and campaigns to foster brand loyalty and attract new customers.

• Compliance and Safety:

  • Ensure compliance with all company policies and regulatory requirements.

  • Implement safety protocols for both staff and customers.

  • Manage risk effectively to minimize losses.

Job Requirements

Skills and Qualifications

• Education:

  • Master or Bachelor’s degree in logistics and supply chain management, Business Administration, Hospitality Management, or related field.(IT Certification is a plus)

• Experience:

  • Minimum of 5 years in car rental or fleet management, with at least 3 years in a managerial role.

  • Proven track record of managing a profit center and achieving operational targets.

• Skills:

  • Strong leadership and people management skills.

  • Excellent customer service and communication skills.

  • Proficient in data analysis and financial management.

  • Familiarity with industry standard software and CRM systems.

• Personal Attributes:

  • Decision-making and problem-solving capabilities.

  • Adaptable and able to handle stressful situations.

  • Detail-oriented and organized.

How to Apply

Interested applicants fulfilling the above requirements are invited to submit their written application and CVs with photocopies of non-returnable supporting credentials up to  October 17, 2024 to the following email or physical address: Email hr@pagumen.com and om@pagumen.com

22 Haile Gebreselassie Street Comet Building 1st floor office No 107 ; Next to Axum Hotel

For further information contact Tel: +251116686062 or +251930794444