Pagumen Tour and Travel Share Company established with a total capital investment of 4 million USD by innovative entrepreneurs who want to transform the Ethiopian tourism sector. Pagumen is going to be one of the largest tours and travel operation business in Ethiopia. It aims to be state of the art and world standard company, to satisfy customers by providing high standard services with more value for money. The company currently provides the following services specifically: -

• Tour Operation 

• Ticketing Agent 

• Car Rental and 

• Event management and commissioning services 

• Trading and 

• One Ride meter taxi service

Brief Description: The corporate relationship manager is directly reporting to the Strategic, Business Development and Marketing Director of the company. He/she is responsible for planning, organizing, directing, coordinating, and controlling the business relationship functions. A relationship manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with operation teams to boost profitability and customer satisfaction.

At Pagumen every employee is important member and has the opportunity to rise according to their ability and performance.

Pagumen Tour and Travel S.C is an equal employment opportunity organization, but qualified female candidates are highly encouraged to apply.

Duties and Responsibilities

• Understand customer needs and develop plans to address them.

• Identify and prospect new clients by performing market segmentation and apply different organization approaches in targeting and selecting clients.

• Establish contact, rapport and credibility with prospective clients to influence key decision makers to start a relationship with the organization.

• Approach potential customers to establish relationships.

• Oversee client acceptance and on-boarding procedures (such as conducting due diligence and reviewing documentation requirements).

• Sustain and build client relationships by maintaining ongoing communication and negotiation (pricing, financing structure) sessions with clients so as to deliver both quality and tailored service offerings.

• Build long-term relationships with clients and customers.

• Notify the sales team of new sales and cross-selling opportunities.

• Identification of market potentials, as well as observation and analysis of the market and competition.

• Resolve customer complaints quickly and effectively.

• Forward upselling and cross-selling opportunities to the sales team.

• Promote high-quality sales, supply and customer service processes.

• Aim to preserve customers and renew contracts.

• Gain solid knowledge of competitors become familiar with the competition to stay ahead of them.

• Create strategies and work with clients to boost their brand.

• Help promote and maintain a positive company image.

• To conduct regular survey on customer satisfaction.

• Preserve existing clients and business firms.

Job Requirements

Job Skills and Qualification Requirements:

• Education & Experience:

  • Minimum MA/BA degree Business Administration or Business Management or Economics or Marketing Management or other related fields

  • Minimum of 5 years of proven experience as a corporate client relationship manager.

  • Knowledge of customer relationship management (CRM) practices.

  • Experience in sales or customer service is preferred.

• Skills:

  • Strong leadership and people management skills.

  • Excellent customer service and communication skills.

  • Proficient in data analysis and financial management.

  • Familiarity with industry standard software and CRM systems.

  • Excellent presentation skills. 

  • Proficient in English. Additional languages are an advantage.

• Personal Attributes:

  • Decision-making and problem-solving capabilities.

  • Adaptable and able to handle stressful situations.

  • Detail-oriented and organized.

  • Aptitude for fostering positive relationships

  • Teamwork and leadership skills

  • Customer-oriented mindset

  • Ability to work in professional and tactful manner when dealing with clients

  • Strong analytical skills and innovative problem-solving capability to resolve complex, high risk operational situation

  • Ability to produce high quality documentation

  • Ability to plan over medium-term horizons.

How to Apply

Interested applicants fulfilling the above requirements are invited to submit their written application and CVs with photocopies of non-returnable supporting credentials in person located at 22 Haile Gebreselassie Street Comet Building 1st floor office No 107 ; Next to Axum Hotel or via email:  hr@pagumen.com\marketing@pagumen.com. For more information contact Tel. +251930794444