Duties and Responsibilities

• Register guests and assigns rooms. Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations.

• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

• Understands room status

• Knows room locations, types of rooms available, and room rates.

• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Job Requirement

• BA/ Diploma/ Degree in Front Office or Hotel Management or any related filed.

• Having two and more than years’ work experience in an international Hotel (4*5*)

• Having the critical competencies for FO Agent position

• Good Command of English and knowing other language is advantageous

• Excellent customer service skills, knowledge of opera system, Teamwork and diversity relation

How to Apply

Submit your application letter and CV