Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 15 years. 

We invite qualified applicants for the position of Help Desk at one of our clients Huawei Technologies Ethiopia PLC. 

You will play a crucial role in handling and tracking administrative service requests, maintenance requests, inquiries, suggestions, and complaints from employees in the representative office. You will serve as the primary point of contact for resolving technical issues, providing assistance for internal employees & customers.

Duties & Responsibilities

• Handle and track administrative service requests received through various channels, including email, phone calls, and ticketing systems.

• Process and prioritize maintenance requests related to office equipment, facilities, and IT systems, ensuring timely resolution and minimal disruption to operations.

• Respond promptly and professionally to inquiries, suggestions, and complaints from employees, addressing their concerns and providing appropriate solutions or escalations when necessary.

• Provide business consultation services to external customers of the representative office, offering guidance, information, and support as needed to ensure customer satisfaction and relationship management.

• Maintain effective communication channels with internal stakeholders, external customers, and relevant departments to facilitate the resolution of issues and the delivery of services.

• Document all service requests, interactions, and resolutions accurately in the designated tracking systems or databases. Generate reports and metrics to monitor help desk performance and identify areas for improvement.

•  Proactively identify opportunities to streamline processes, improve service quality, and enhance customer satisfaction. Collaborate with team members and management to implement best practices and solutions.

• Stay updated on company policies, procedures, products, and services. Provide training and knowledge-sharing sessions to internal employees and external customers to promote self-service and reduce support dependency.

Salary: 17,500.00 ETB

Transport Allowance 1,200.00 ETB

Communication Allowance 450.00 ETB

Job Requirements

Qualifications

Education & Experience 

• Bachelor's degree in Information Technology, Business Administration, or a related field preferred.

• Four years and above proven experience in a help desk, customer service, or administrative support role, preferably in a corporate environment.

• Excellent communication skills  both Amharic and English (written & verbal) 

• Strong problem-solving skills and the ability to remain calm and composed under pressure.

• Proficiency in using helps desk software, ticketing systems, and Microsoft Office Suite.

• Ability to multitask, prioritizes workload, and manages time effectively in a fast-paced environment.

 Language፡

• Fluent in Amharic and English 

• Knowledge of Chinese language is also preferable.

How to Apply

Those who are qualified can Submit their Application Letter, CV and Credentials  in person at our Office Clearly marking the Job Title “Help Desk’’)