VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country.  VisionFund MFI is currently looking candidates to fill the vacant positions of Chief Resource Mobilization & Customer Service Officer at Head Office. The successful candidates will have skills and experience that meet the following requirements:

JOB SUMMARY: 

Chief Resource Mobilization & Customer Service Officer is responsible for saving mobilization, branch operation, KYC and customer service of the Institution. 

Duties & Responsibilities

• Planning, organizing, coordinating and supervising the deposit mobilization and branch coordination, customer service and KYC and e-banking activities of the Institution;

• Leading financial literacy programs to educate clients and potential clients on the benefit of saving and the institution’s value propositions; 

• Develop customer service delivery policies, standards & guidelines;

• Studying macro and micro economic performance from the perspective of microfinance business, forecasting trends, identifying potential money savers focusing on high amount depositors and encouraging all types of savers;

• Formulating policies and strategies that assist retention of existing clients and attract new ones;

• Collaborating with relevant work units to promote saving and enhance liquidity leverage of the Institution;

• Leading the analysis and development of proposals for resolving deposit mobilization challenges including enhancing the customers’ service delivery;

• Ensure delivery of providing technical/professional support to branches regarding deposit mobilization and overall branch operation;   

• Ensure conducting front line staff training based on needs identified, organizing and coordinating client orientation concerning savings products available with special emphasis to client value propositions; 

• Design systems to ensuring that every saving deposit and withdrawal is captured in the recording system and general ledger and subsidiary ledger reconciliation is carried out on weekly and monthly basis;   

• Ensuring that effective and reliable risk management and internal control system is in place for safety of deposits by clients; 

• Ensure monitoring weekly and monthly performance of Regional/Branches and compiling data on saving and preparing and submitting periodic regular reports to supervisor incorporating challenges encountered and improvement recommendation; 

• Developing systems that enhance customer value proposition and keep savings account closure at minimum;

• Planning, organizing, directing, implementing and controlling the KYC functions of the Institution; 

• Ensure to avail the necessary client information for legally mandated external stakeholders upon request;

• Ensure regularly update and report the KYC data base of the Institution;

• Ensuring compliance with the Institution’s policies and procedures as well as with NBE directives related to digital channels;

• Ensuring   necessary human resource, support facilities and services are provided to branches that fulfills established standards of the Institution;

• Identifying dormant and inactive accounts regularly for possible action.

• Taking corrective actions on audit findings and recommendations.

• Performs other duties as assigned by the immediate supervisor.

Job Requirements

A) EDUCATION/TRAINING 

Masters or BA degree in Business Management, Business Administration or Finance or Accounting or Management or related field. 

B) EXPERIENCE:

• A minimum of 9/11 years of work experience out of which 4 years in managerial position, preferably in MFI/Banks.. 

C) TECHNICAL AND OTHER SKILLS

• Ability to provide leadership, communicate effectively, and promote a team approach to enhance staff commitment to successfully implement the Company’s Strategic Plan;

• Demonstrated technical and managerial ability, sound judgment, conceptual understanding of participatory approach and sustainable development;

• Good understanding of MF industry and technology

• Determined personality with initiative, perseverance and the ability to motivate and manage a team

• Capability and willingness to take responsibility and highly developed sense of integrity

• Proficiency in Microsoft and experience of micro fin (preferred).

• Good knowledge in economic and financial topics

• Be a good trainer, facilitator, mentor, and coach

• Very good communication (presentation) skills

WORKING CONDITIONS AND LEVEL OF TRAVEL REQUIRED

• Office environment: typical office based but there could be occasional field Travel.

1. Terms of Employment: Permanent

2. Salary & Benefits: Negotiable and attractive salary. With benefit packages including Institution’s car with adequate fuel allowance. 

3. Closing Date: October 23, 2024.

How to Apply

Candidates who fulfill the above requirements can send the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials to VFE_Vacancy@wvi.org.