Job Expired
Customer Service Officer
Hagbes Pvt. Ltd. Company
Engineering
Mechanical Engineering
Addis Ababa
3 years
1 Position
2024-10-18
to
2024-11-01
Automotive Engineering
Mechanical Engineering
Automechanic
Full Time
Share
Job Description
Duties and Responsibilities
Acts as the customer’s the 1st technical contacting person service adviser and direct them to the respective technical personnel
Greets customers in a professional manner and friendly ways
Collects vehicles, customers’ service requirements and work orders accordingly the type customer as private, company or organization
Open job order cards and deliver to the responsible job center as per the job
Receive call and call to customers for road call support, arrange towing & temporary transportation
Call customers for follow ups, appointment reminders, missed appointments, and to bring customers’ vehicles into the service
Gather maintenance information and brief to customer about repair and maintenance status, needed & required repairs of their vehicles and accessories parts
Handles customer requirements, questions and complaints and redirect them to the required personnel and or to management if the issue is beyond
Give a brief about the service warranty protections benefits
Check preventive maintenance programs
Make service Schedules for customers cars,
Job Requirements
Level 5 Advanced Diploma or BSc Degree in Mechanical Engineering, Automotive, Auto Mechanic or related field
A minimum of 3 years of proven experience in customer service,
Experience in cars dealers or repair shop is highly preferable
Capable to adequately explain technical diagnoses and needed repairs to customer
Age 25 - 40
Strong communication and interpersonal skills.
Good customer handling skill, customer-focused attitude and a commitment to customer satisfaction.
High level of motivation and energy
Basic Computer skill
Good hand writing calligraphy
Attention to detail and accuracy in data entry and record-keeping.
Ability to work well in a team and adapt to a fast-paced environment.
How to Apply
Qualified and Interested applicants can submit their CVs and Testimonials via THIS LINK until October 31, 2024
Fields Of Study
Automotive Engineering
Mechanical Engineering
Automechanic
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