District Relationship Officer Digital & Agency For Dire Dawa

Place of Work: Dire Dawa

DB/ Vacancy No- 0333/24

Job Summary 

District Relationship Officer-Digital & Agency is responsible for achieving business growth in Agency & Digital Sales by providing quality relationship management to new and existing customers in assigned district. The role holder is also responsible for sustaining customer satisfaction so as to retain and enhance relationship with existing and potential customers by cross selling other Bank products and services to generate additional business.

In addition, the role holder is responsible for driving growth of digital business via advertising, personal selling, customer education and promotional activities.

Job Requirements

Academic & Professional Qualification 

BA Degree in Bachelor Degree in Business Administration & Information System, Management Information System, Business Administration & Information System, Marketing or Any Other Equivalent Field 

Experience

 Minimum of 5 years of relevant Experience in Banking or Customer Contact role 

Required Behavioral Competency 

• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.

• Ability to lead, influence and drive change initiatives in support of business strategies within the branch.

• Strong business acumen.

• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

• Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.

• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.

• Strategic thinking and problem-solving skills.

• Analytical and creative thinking skills.

• Strong persuasion and negotiation skills.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

• Effective stakeholder management.

Required Technical Competency

• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.

• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.

•  Knowledge of Retail and MSME Banking products.

• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.                                                             Experienced Service Management professional.

•  Excellent customer facing/customer service skills.

•  Experience in identifying target audiences and devising effective campaigns

• Understanding of the full marketing mix

• Strong knowledge of the Bank’s clients and their needs.

How to Apply     

1. Interested and qualified applicants should apply through THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Use THIS LINK to attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have an account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse. 

• Female applicants are highly encouraged to apply