Position Title: Coordinator, IT

Department/Program: IT Department

Level: TBD

Reports to: IT Manager

Based in: Addis Ababa 

Required number: One

Duration of contract: Indefinite based on performance and availability of fund

Remuneration:As per organization pay scale plus other PSI Ethiopia staff benefits. 

Vacancy posted date: October 21, 2024

Application Deadline: November 1, 2024

(PSI), the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services that range from mosquito nets to contraceptives to HIV testing. We are a $560m enterprise based in Washington, DC, operating in the private and public sectors in more than 65 countries.

Join us! There are over 9,000 “PSI’ers” around the world. It’s a diverse group of entrepreneurs and professionals with an unusually wide range of backgrounds - from the medical industry to the music business - all with unique skills we bring to the job. PSI Ethiopia is an innovative network member of PSI with a team of more than 140 people passionate about marketing and dedicated to serving Sara! Since 2003, we have marketed products and led programs to prevent HIV and to improve reproductive and child health.  We market condoms and work to increase condom use among people most at risk of HIV.  We improve access to clean water by selling Wuha Agar, a water disinfectant. At PSI Ethiopia we do more than simply provide products and services, we seek to create true change – by making markets work for the poor – to increase the use of critical health products and services that are available, affordable, and desirable to the most vulnerable Ethiopian people.

We are seeking a humble, reliable professional with a growth mindset, capable of multitasking, positive attitude to providing both in-person and remote IT support, with problem identification and troubleshooting skill, and excellent follow-up, documentation, reporting capability

The successful candidate will provide IT essential support. This role will involves offering remote IT support, logging IT requests, ensuring timely resolution of incidents, and escalating unresolved issues. Additionally, the IT coordinator will install and configure software and hardware, support system and network devices.

This role involves ensuring that employees within a company can effectively utilize software and hardware to accomplish their daily tasks

Essential Functions

• Resolve IT support requests from employees.

• Change configurations, settings, and permissions to resolve computer issues.

• Generate logins for new hires during the onboarding process.

• Install and update software and hardware drivers as needed.

• Provide employees with updates on the status of their service requests.

• Log all service requests and update tickets as necessary.

• Offer remote IT support to field offices using Teams for Business or other remote tools.

• Record all IT-related requests or incidents in the service desk system and ensure incidents are resolved within the set lead times.

• Escalate incidents that exceed lead times and route high-level incidents to the appropriate IT team.

• Share user satisfaction surveys and report IT metrics to the KPI system.

• Install and configure software and hardware, including printers and network cards.

• Implement and configure network security settings, perform penetration testing, and ensure security updates (e.g., antivirus, Windows updates) are applied.

• Enable, disable, and activate accounts in Active Directory.

• Develop and implement measures to detect cyber threats.

  Job Requirements

• Knowledge of commonly used software, hardware and applications

• Good communication, coordination skills and teamwork capabilities

• Ability to manage and prioritize multiple tasks effectively.

  Your KPIs

• On time response.

• Quality of service.

Your background

• At least four (4) years with a master’s or six (6) years of experience with a first degree in computer science, Information Technology or relevant disciplines. 

• Proven experience in IT support and system administration roles.

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Certifications such as CompTIA A+, Network+, or Microsoft etc. are often preferred.

How to Apply

Are you intrigued? Apply!

By following our 3 steps application process:

1. Fill out the mandatory application form using the following THIS LINK It will only take 5 to 10 minutes.

2. Send your CV and application letter to recruitment@psiet.org clearly mark “Application for Coordinator, IT Position” in the subject line.

3. Check your email and make sure you receive an automatic response acknowledging receipt of your CV. If you don’t receive the automatic response, check again your subject line and if needed, re-submit your CV and application letter with the correct subject.

Application deadline is November 1, 2024. We’ll call or e-mail you back if there is a good fit on both sides.

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, sexual orientation, or disability.