The Cooperative Bank of Oromia (Coopbank) is a prominent financial institution in Ethiopia, established to provide banking services that cater specifically to the needs of its members and the broader community. Founded in 2004, Coopbank operates under the principles of cooperative banking, which emphasizes mutual assistance and community development. The bank has positioned itself as a key player in promoting economic growth and social welfare across the country.

Coopbank’s mission is to empower communities through financial inclusion, sustainable development, and innovative banking solutions. The bank envisions a future where all members of society have access to financial resources that enable them to improve their livelihoods and contribute positively to their communities. This aligns with its purpose: “Empowering Community Transforming Lives!”

To strengthen its team in various areas, the bank is seeking qualified, motivated, and skilled applicants who fulfill the following requirements to fill its vacant positions.

• Position: Office Assistant II

• Reports to: Director-Hawassa District

• Place of Work: Hawassa District Office

Position Summary

The job holder is responsible for providing both clerical and administrative support to performers of the district, ensure the administration and smooth-running of workflow throughout the office; properly handles communications and documentations and the purpose of the Job is to Welcoming customers and visitors to the district, handling incoming calls and other communications, managing filing system and recording information of the district, updating paperwork, maintaining documents and word processing

Key Responsibilities

• Greets clients, visitors, and callers, schedules appointments, handle their inquiries, and direct them to the appropriate persons according to their needs.

• Maintain polite and professional communication to nurture culture of the bank via phone, e-mail, and mail.

• Maintains office filing systems and assists with archiving records.

• Receive and handle different incoming and outgoing correspondences.

• Receive, sort and distribute mail of the process.

• Perform tasks including writing letters and memos, maintaining a daily calendar and task list, and creating and maintaining spreadsheets and databases.

• Maintains confidentiality of data.

• Devises and maintains office systems.

• Manages and maintains petty cash.

• Orders and maintains stationery and equipment supplies.

• Organizes and stores paperwork, documents and computer-based information.

• Photocopy and prints various documents, sometimes on behalf of performers.

• Arranges both in-house and external events and

• Perform any other tasks as assigned by supervisor

Job Requirements

Qualification Requirements

• BSc or BA Degree in Administrative Management and Technology Systems, Secretarial Science and office Management or other related field of study.

  • Diploma in Administrative Management and Technology Systems, Secretarial Science and Office Management and other related field of study. COC certification is mandatory.

1.    5.2. Previous Work Experience

• For a BSc. Degree, a minimum of 2 years of experience is required in roles related Office Assistance, preferably within large industries, banks, or similar organizations.

  • For Diploma, Minimum of 3 years of experience is required in roles related to Office Assistance, preferably within large industries, banks, or similar organizations.

​​​​​​​          5.3. Required Competencies

• Integrity: being honest, transparent, and morally upright in one’s words and actions and being truthful, reliable, and consistent in one’s behavior, and adhering to a strong moral code;

• Organizational Skills: Maintain a clean and organized the office and ensure that the neatness of the office;

• Time Management: Prioritize tasks and arrive on time and check email outlook and respond enquiries on deadlines;

• Proficient Software Skills: Advanced skill in Microsoft office Word, Excel, PowerPoint, and Outlook and familiar with other database management tools;

• Administrative Skills: Ability to scheduling and coordinate meetings, appointments, and events;

• Communication Skills: Strong communication skill both in written and verbal;

• Customer Service Skills: Ability to build strong customer relationship with customer and responding enquiries in professional way;

• Adaptability: Learning new software: willingness and ability to quickly learn new tools and technologies as needed.

How to Apply

Interested applicants should submit their education credential and relevant work experience through THIS LINK

The document should be PDF format and each file size shall not exceed 1MB.

• Remuneration: As per the bank’s salary and benefits structure

• Closing date: 5 working days from the date of the announcement.

• Female applicants are strongly encouraged to apply.

• Only shortlisted applicants will be contacted.

• Application deadline: October 30, 2024.