The ICT Officer provides software and hardware support to all computer users in the office and resolves network problems by performing problem diagnoses and guiding users through step-by step solutions. The ICT Officer manages server infrastructure and related network hardware and performs installation and configuration of server and client software. This position will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; troubleshoot network/printer problems; provide network solutions to more complex end-user problems; conduct hardware and software inventory database maintenance and reporting; and perform related work as required. They ensure robust security of the office local area wired and wireless network and manages the office telephony equipment.

Job Requirements

Education: Bachelor’s degree in computer science, information systems or related field. Certifications with ITIL foundation v3, A+ and CCNA are preferred.

Experience

• Minimum of 6 years’ experience in information technology operations and support experience

• Experience working on USAID-funded activities and thorough knowledge of applicable regulations and requirements, preferred

Knowledge and Skills

• Knowledge of Windows Server administration

• Knowledge of active directory and group policy

• Knowledge of server hardware and software installation

• Knowledge of router and network device configuration

• Knowledge of administrative and clerical procedures

• Knowledge of server and client device virtualization

• Knowledge of computers and relevant software applications

• Knowledge of customer service principles and practices

• Logical and flexible approach to solving problems, especially when working under pressure

• Verbal and written language skills in English required

• MSCE, N+ or A+, CCNA (industry standard professional qualifications)

• Exceptional interpersonal skills

• Must possess a user-first mentality

• Experience with Google Apps

• Exceptional motivation to learn on the job

• Extensive Windows, Mac and iOS or Android experience

• Experience with SQL Server database administration a plus

• Familiarity with computer networking, TCP/IP

• Familiarity with enterprise antivirus and antispam solutions

• Up to date knowledge of disaster recovery best practices

Competencies

• Ability to quickly analyze and fix problems

• Excellent communication and interpersonal skills

• Innovation in applying technical solutions

• Excellent cross-cultural communication and interpersonal skills demonstrated by ability to interact professionally with culturally and linguistically diverse staff, clients and consultants.

• Analytical and organizational skills; demonstrated ability to work within a team, assess priorities, and manage a variety of activities with attention to detail.

• Ability to work well with users of different skill levels; training skills are preferred.

• Ability to work under pressure with limited supervision and take initiative.

• Commitment to accuracy and attention to detail

• Ability to plan, balance and cope with competing priorities

• Ability to establish priorities in a time-sensitive environment and meet deadlines

How to Apply

MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements.

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MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.