Senior People & Culture (Operations) Advisor - Ethiopia

Employer: Inkomoko

Job Time: Full-Time

Job Type: Permanent

Place of Work: Ethiopia - Ethiopia

Salary: Attractive

Posted date: 4 hours ago

Deadline: November, 15/2024 (15 days left)

Inkomoko supports entrepreneurs to grow their businesses to improve livelihoods, create jobs, and help communities thrive. Nearly 80% are refugees, women, and youth.

Founded in 2012, Inkomoko has worked with more than 60,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest lender to refugee entrepreneurs in Africa.

Inkomoko has 600 staff in 30 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and disbursing more than USD 150M in finance.

Company Values

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, and be a global leader.

• Achievement: push yourself to reach beyond what you previously thought possible.

• Improvement: be humble, and engage in continuous growth through open & accurate feedback.

• Bravery: willing to take risks, create a safe space for others, and be compassionate, and inclusive.

• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa.

Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply.

Company Values

All staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, be a global leader. Achievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, and engage in continuous growth through open & accurate feedback. Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive. We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble. Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply.

Reporting to the P&C Manager, Ethiopia for the performance of their duties. The position holder can expect this range of responsibilities, among others;

The roles listed below are meant to present a larger picture of what this position will entail. The time allocations of each role will vary by ever-changing priorities and at various points throughout the year. To be more specific in terms of expected responsibilities, here are several (non-exhaustive) examples:

Responsibilities

Business Partnering (20% time)

• Works closely with employees to improve work relationships, build morale, and increase productivity and retention

• Provide technical support on human resources processes (including but not limited to Recruitment, Staff onboarding, talent management, and development), organizational policies, and practices to facilitate the attraction and retention of competent staff that embrace a culture of continuous learning and performance within Inkomoko

• Implement change management processes to improve business performance

• In collaboration with the Talent Development team, follow up on the Inkomoko Staff Performance Management processes with appropriate alignment with the regional team in the implementation and follow up on the Performance Management processes to ensure the staff performance management cycle is respected and appraisals carried out in a timely and appropriate manner

• Support in following up the training & development programs are being conducted as planned

Enhance the P&C service delivery/P&C Operations and Administration (30% time)

• Coordinate P&C Administration and Operations activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, payroll drafting for submission to the P&C Manager for review, contract handling, etc)

• Contribute to the design, review, and implementation of P&C policies, systems, and guidelines to operate within the statutory requirements

• Support staff on the understanding of P&C policies and guidelines and review the systems/processes to identify and address gaps for effective service delivery

• Prepare and issue required administrative letters for employees.

• Ensure that all statutory documents, including income tax and pension records, are accurately documented and maintained. Facilitate timely assistance for employees who do not possess income tax and pension, ensuring compliance with legal requirements.

• Implement regular audits to verify the completeness and accuracy of all statutory records.

• Coordinate and organize all P&C events in collaboration with the Administration team

• Ensure employees have the necessary tools and facilities to perform their jobs properly

• Coordinate the separation process; this includes paperwork and follow-up P&C actions. Schedule Exit Interviews and gather Exit data.

• Work with the supervisor to report and arbitrate employee relation issues

Employee Relations & Welfare (10% time)

• Work with the rest of the P&C team to report and arbitrate employee relation issues

• Maintain checklist and calendar of the P&C department and also coordinate all events in collaboration with the Administration team.

• Ensure employees have the necessary tools and facilities to perform their jobs properly

• Follow up on all staff medical insurance matters – ensure that we replace staff who have left with new staff for compliance with the medical insurance policy and also prepare payment requests for new staff to be incorporated in the medical insurance scheme

• Support in following up on performance appraisals of employees.

• In the spirit of our cultural value of “Turikumwe”, be the lead on recognizing & communicating employee milestones celebrations or unfortunate events (eg Birthdays, Anniversaries, newborn babies, losses in families, etc)

Systems & Employee bio-data management (20% of the time)

• Coordinate all P&C Administration and Operational activities that include but are not limited to staff bio-data management, employee welfare/medical insurance, contract handling, etc)

• Maintain complete, comprehensive, and electronic records of employees’ files

• Ensure data records in the People Management system are up-to-date and secure (personal information, leave management, etc.)

• Responsible for reporting on P&C operations/demographics, developing and managing the P&C reporting tools to measure the value added of P&C operations to the organization

• Ensure that all new hires and leavers’ information is updated in the system on time, and updates are made to all social platforms (SLACK) to inform all staff about the employee changes

Recruitment & Onboarding (10% time)

• Recruitment: Post open positions, generate applicants, and screen applicants.

• Interviewing: Set up interviews with candidates and company reviewers, create a job matrix, share materials before interviews, compile reviewer feedback, and prepare and administer written exams for applicants.

• Hiring: Conduct background checks, and provide relevant information for the finalization of contracts

• Communications: Highly professional correspondence with successful and unsuccessful candidates

• On-boarding: Coordinate onboarding meetings of all new staff, and communicate to various team members to ensure successful onboarding documents and tools are prepared on time (NSSF forms, email, first day’s meetings schedule, etc)

Job Requirement

Minimum Qualifications

Inkomoko has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

• Bachelor's Degree in HRM, Management, or any other related field, HR certification or advanced education will be an added advantage

• 6+ years of HR working experience with exposure to HR Business Partnering; Operational Excellence, reward, employee relations, organizational culture, and change management.

• Absolute confidentiality and discretion are required for this position

• Ability to manage several activities simultaneously while working under pressure to meet deadlines.

• Excellent communicator in English and French both spoken and written with excellent presentation skills

• Good collaboration skills - approachable, warm, honest, transparent, and able to manage with confidence and the ability to build relationships with colleagues

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g.: Odoo)

• Experience in working independently on projects

• Understanding of the Ethiopian Employment Act

What You'll Get

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

• Competitive salary, and potential Performance-based bonus

• Incredible company culture, with opportunities for learning and growth

• Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion

• Ability to make a significant social impact on your community

• Health insurance for self and family

• Staff savings and provident fund, negotiated bank rates for long-term employees

• Generous annual leave, parental leave, and sabbatical options. 

How to Apply

Apply using THIS LINK