Customer Service Officer (Maker/Checker) For Branches Under Adama District

 Place Of Work; Adaba Branch,Abomssa Branch, Assasa Branch, Bekoji Branch, Belegesgar Branch,Bole, Nura-Hera Branch,Chole Branch,Dodolla Branch,Doni Branch,Gobessa Branch,Hamda-Diksis Branch, Huruta Branch, Metiteh -Bila Branch, Olenchiti Branch, Sagure Branch,Siltana Branch,Kersa Branch,Werer Branch,Al-Iman Branch,Gewane Branch,Dagu IFB Branch, Assela Branch

DB/ Vacancy- 0351/24

Job Summary 

The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

The Customer Service Officer (Checker) is responsible to check/authorize front office customer service support at the branch. S/he will handle checking/authorization of account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch in line with the policy and procedure manuals authorization limits.

Job Requirements:

Academic & Professional Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields.

• Experience: Two (2) year of relevant banking experience

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

How to Apply

1. Interested and qualified applicants should apply through THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.