Customer Support – ITM (Interactive Teller Machine) - Tigrigna language

Place of Work: Addis Ababa

• N.B- Language Ability -Tigrigna language proficiency is mandatory

• The role requires Shift Assignment

DB/ Vacancy-0369/24

Job Summary 

Customer Support - ITM is responsible for receiving information, advising and assisting customers in the different features of the Interactive Teller Machine (ITM) such as account opening, cash deposit, FCY cash/cheque deposits and cross selling the Bank's products. The role involves ensuring the necessary documents are provided and in accordance to the Bank's policies and procedures. In addition, the role holder is responsible for the readiness of the machine and ensure it is in good condition to accept customer requests.

Job Requirements

Academic & Professional Qualification 

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields. 

Experience

Minimum of four (4) years relevant experience. 

Required Behavioral Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill 

• Action oriented 

• Quality focus and attention to detail 

• Professionalism and integrity in line with Dashen Bank Values 

• Good oral and written communication skills 

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external) 

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Good understanding of customer care service standards or benchmarks 

• Knowledge of Banking product and services.                                                  Understands the basic mechanisms of general financial products and services.

• Good knowledge of Bank’s accounting and procedures.

• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

• Excellent command of Microsoft Office and good command of the core banking system.

• Ability to identify and resolve any technical issues that may arise during the operation of the equipment.         

How to Apply

1. Interested and qualified applicants should apply through THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Use THIS LINK to attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have an account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse. 

• Female applicants are highly encouraged to apply