The entrance Receptionist serves as the first point of contact for customers entering the bank. This position requires an organized and customer-focused individual who will provide a welcoming environment, direct visitors, answer inquiries, and ensure a smooth flow of operations at the bank’s entrance.

Key Responsibilities:

• Greet customers and visitors warmly upon arrival at the bank entrance.

• Direct customers to the appropriate bank departments or personnel based on their needs.

• Handle phone calls, take messages, and transfer calls to the appropriate work unit or staff as necessary.

• Answer basic inquiries regarding bank services, policies, and locations of various departments.

• Maintain the security of the bank by ensuring that all visitors are logged in, and providing visitor badges when necessary.

• Monitor and manage the entrance area to ensure it remains clean, organized, and welcoming.

• Inform staff members of client arrivals or urgent matters that require immediate attention.

• Assist with the scheduling of appointments for clients or meeting rooms when required.

• Provide information on bank promotions, products, or services in a professional manner.

• Ensure compliance with safety and security protocols at all times.

• Assist with administrative tasks, such as managing mail, office supplies, or filing documents.

• Monitor visitor traffic and report any unusual activity to security personnel or management.

Job Requirement

•     Educational qualifications and Experience:

  • A minimum BA Degree in Human Resource Management/Business Administration/ Management /Public administration, Hotel and Tourism Management or related field of study

  • 2 (two) years of related experience, previous experience in a customer service or receptionist role, preferably in a financial institution.

  • Excellent verbal and written communication skills.

  • Strong interpersonal and customer service skills.

  • Proficiency in basic computer applications (e.g., Microsoft Office, email).

  • Ability to remain professional and calm under pressure.

  • Knowledge of banking products and services is an advantage, though not required.

  • Ability to handle sensitive information confidentially.

  • Ability to link phone calls to the appropriate work unit or staff as necessary.

  • Additional certifications or training in office administration or customer service is a plus.

    Key Skills:

• Customer service

• Multi-tasking

• Attention to detail

• Organizational skills

• Professional appearance and demeanor

• Time management

• Problem-solving abilities

Work Environment:

• Office setting within a bank

• May involve standing or sitting for extended periods.

• Possible interaction with customers in person and over the phone.

QTY: 3
Location: Addis Ababa

How to Apply

• Qualified applicants should present their application letter with none – returnable Photocopies of cv, educations certificates supported by student copies, certificate of work experience , relevant training certificate; and original certificate should Presented for Along with their copies for registration.

• Based on the applicant size, applicant having direct job experience & education will be selected for exam.

• Direct job experience is preferable and considerable.

• Registration for application is within 7 (seven) working days from the date of announcement.

• Place of Registration: Siket Bank Head Quarter located at A.A. Piassa, Churchill Road, 5th floor office number 509

  For more information, call +251111263042

 SIKET BANK S.C