Job Expired

company-logo

Customer Service Manager I

Dashen Bank

job-description-icon

Finance

Accounting

Hawassa

6 years

1 Position

2024-12-12

to

2024-12-20

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

Share

Job Description

The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic and Professional Qualifications

  • Bachelor's Degree in a business-related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years of banking experience

Technical Competencies

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills.

Behavioral Competencies

  • Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.

  • Ability to lead, influence and drive change initiatives in support of business strategies within the branch.

  • Strong business acumen.

  • Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.

  • Strong interpersonal skills and ability to relate with and manage multi-cultural teams.

  • Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.

  • Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.

  • Strategic thinking and problem-solving skills.

  • Analytical and creative thinking skills.

  • Strong persuasion and negotiation skills.

  • Good customer relationship management skills (internal and external customers)

  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

  • Effective stakeholder management.

Place Of Work

Assasa Branch

How to Apply

In order to apply for this Job Positing, click THIS LINK

Fields Of Study

Accounting

Business Administration

Management

Economics

Related Jobs

2 days left

Ombrix Trading

Senior Accountant

Senior Accountant

time-icon

Full Time

3 - 5 yrs

1 Position


Education Background in a related field of study with relevant work experience Required Gender: Female Duties & Responsibilites: - Contribute to the company's financial operations - Lead the month-end and year-end closing processes - Ensuring compliance with accounting standards and regulatory requirements Required Skills: - Proficiency in supplementary software such as MS office, Peachtree and others - Has prior experience in Construction Company

Addis Ababa

4 days left

Matilda Business Group Plc

Senior Accountant

Senior Accountant

time-icon

Full Time

3 - 4 yrs

1 Position


Bachelor's Degree in Accounting, Finance or in a related field of study with relevant work experience Duties & Responsibilites - Oversee daily accounting operations, including accounts payable, receivable, and general ledger. - Prepare and review monthly, quarterly, and annual financial statements. - Ensure compliance with financial regulations, standards (e.g., GAAP or IFRS), and internal policies. - Lead month-end and year-end closing processes. - Analyze financial data and provide insights to support business decisions. Required Skills: - Proficient in ERP methods. - Proficient in MS Excel. - Strong verbal and written communication skills. - Ability to multitask and internal controls. - Hardworking and honest - Excellent problem-solving and decision-making skills

Addis Ababa

4 days left

Consortium of Ethiopian Human Rights Organizations(CEHRO)

Term of Reference (ToR) - Finance Coordinator

Finance Specialist

time-icon

Full Time

7 yrs

1 Position


Bachelor's Degree in Accounting, Finance or in a related field of study with relevant work experince in Finance out of which 4 years of experience working on related position desired and minimum of 5 years of experience working with NGO/INGO of grant compliance management, budgeting and accounting Duties & Responsibilites: - Reviews accounting reports, including Cash and Bank Transaction Journals, Cash and Bank Reconciliations, and Bank Statement ensuring correctness and completeness of the records. - Categories payments correctly under the appropriate expediter codes. - Ensure that HR procedures and policies are in line with CEHRO guidelines and the Ethiopia labour law. - Ensure that impartial recruitment procedures for staff are followed. - Creates the necessary file management and personnel evaluation systems that will ensure the efficiency of program activities; - Assists the Operations and Finance Manager in staff recruitment process and general oversight;

Addis Ababa

5 days left

Excel Trading PLC

Junior Accountant

Accountant

time-icon

Full Time

0 - 1 yrs

1 Position


Bachelor's Degree in Accounting, Finance or in a related field of study with previous experience in revenue bureau process is preferred. Duties & Responsibilites: - Assist in the preparation of financial statements and reports. - Manage accounts receivable and payable, ensuring timely and accurate processing. - Handle revenue bureau filings and compliance requirements. - Conduct reconciliations of bank statements and accounts. - Support month-end and year-end close processes. - Maintain organized financial records and documentation. - Communicate effectively with team members and external stakeholders.

Addis Ababa

6 days left

Steely RMI PLC

Accountant IV

Accountant

time-icon

Full Time

8 yrs

2 Positions


Master's or Bachelor's Degree in Accounting and Finance or in a related field of study with relevant work experience Experience: 8 years for Master's and 10 years for Bachelor's Degree Duties & Responsibilites: - Prepare, review, and analyze complex financial statements and reports. - Manage advanced journal entries, account reconciliations, and month-end/year-end close processes. - Ensure compliance with applicable accounting standards (GAAP/IFRS), internal policies, and external regulations. - Oversee and support audits by coordinating with internal and external auditors. - Lead and mentor junior accounting staff and provide guidance on accounting procedures. - Support budgeting and forecasting processes by preparing financial models and variance analysis.

Addis Ababa

6 days left

Steely RMI PLC

Accountant III

Accountant

time-icon

Full Time

6 yrs

2 Positions


Master's or Bachelor's Degree in Accounting and Finance or in a related field of study with relevant work experience Experience: 6 years for Master's and 8 years for Bachelor's Degree Duties & Responsibilites: - Prepare and review journal entries, account reconciliations, and monthly financial reports. - Assist in the preparation of budgets, forecasts, and financial statements. - Analyze financial data to identify trends, variances, and opportunities for improvement. - Maintain the general ledger and ensure accuracy and completeness of financial records. - Ensure compliance with applicable accounting standards (GAAP/IFRS) and regulatory requirements. - Support the month-end and year-end close processes.

Addis Ababa