Duties & Responsibilities:

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments.

• Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.

• Frequently verifies that only fresh products are used in food and beverage preparation.

• Assists the Outlet Managers with creative suggestions and ideas.

• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.

• Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

Job Requirements

• Relevant Degree or Diploma in Food & Beverage Operation/Hospitality/Tourism management or related Fields.

• Minimum 3 years and above work experience in hotel operations, supervisory or management experience in a similar role

• Good customer service, communications and interpersonal skills are a must.

• A good team player with a good track record of team leader skills

• A strong team player with a positive and collaborative approach

• problem-solving abilities

• Hardworking attitude and good coordination ability

• Excellent communication both written and oral in English

• Good Computer literacy (Microsoft applications)

How to Apply

Interested and qualified applicants are requested to apply only through THIS LINK

Upload updated CV and application letter.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED