Job Expired
Customer Service Manager I
Dashen Bank
Business
Business Administration
Dire Dawa
6 years
1 Position
2024-12-21
to
2024-12-31
Accounting
Business Administration
Management
Banking and Finance
Economics
Full Time
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Job Description
The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Make/Checker) and Senior Customer Service Officer (Cash/Accounts) within the branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the bank's grow
Duties and Responsibilities
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries, instructions, and the capability of advising and resolving most issues and requests.
Project management skills.
Oromiffa language is Mandatory.
Job Requirements
Qualification
Bachelor Degree in Business Administration, Economics, Accounting, Management, Banking, Finance and or other related field.
Relevant Experience
At least Six (6) years of banking experience
How to Apply
Apply using THIS LINK
Fields Of Study
Accounting
Business Administration
Management
Banking and Finance
Economics
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