Job Expired

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Customer Service Manager I

Dashen Bank

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Business

Business Administration

Dire Dawa

6 years

1 Position

2024-12-21

to

2024-12-31

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Banking and Finance

Economics

Full Time

Share

Job Description

The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Make/Checker) and Senior Customer Service Officer (Cash/Accounts) within the branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the bank's grow

Duties and Responsibilities

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries, instructions, and the capability of advising and resolving most issues and requests.

  • Project management skills.

  • Oromiffa language is Mandatory.

Job Requirements

Qualification

Bachelor Degree in Business Administration, Economics, Accounting, Management, Banking, Finance and or other related field. 

Relevant Experience

At least Six (6) years of banking experience

How to Apply

Apply using THIS LINK

Fields Of Study

Accounting

Business Administration

Management

Banking and Finance

Economics

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