Job Expired
Junior Customer Service Dispacher
Go Express
Business
Marketing Management
Addis Ababa
0 years - 1 years
1 Position
2024-12-23
to
2025-01-01
Marketing
Full Time
Birr 7000
Share
Job Description
A Junior Customer Service Dispatcher is responsible for coordinating and scheduling service requests, ensuring timely and efficient resolution of customer inquiries. They act as a liaison between customers and service teams, prioritizing tasks, updating records, and maintaining communication to ensure excellent customer satisfaction. Strong organizational and multitasking skills are essential, along with a friendly and professional demeanor.
Salary: 7000 Birr
Duties and Responsibilites:
Handle all incoming and outgoing calls to and from customers
Take customer orders through phone,and another medium accurately and politely
Giving detailed explanations of services and/or products of partners
Relay detailed orders to merchants
Follow up on readiness of orders and dispatch delivery personnel
Provide positive and genuine assistance in case of delays, wrong orders or damages as per the companies guidelines
Working with a sales team to create better methods to address customer Complaints
Monitoring customer satisfaction levels
Maintain a detailed log on company provided system of all calls
Escalate all complaints and issues encountered to the operations Manager through the proper channel
Job Requirements:
Education: Bachelor's Degree in a related field of study
Experience: 1 year of work experience in Customer service /Dispatcher. Fresh Graduates are encouraged to apply
Residency should be near Hayahulet
Required Skills:
Ability to work with the team.
Good interaction with the Delivery drivers
Good communication and interpersonal skills
Fluent in English and Amharic Written and verbal communication
How to Apply:
Apply through HaHuJobs telegram bot https://t.me/hahujobs_bot.
Interview Date: Dec 24/2024 and Dec 27/2024
Time: 6 O'Clock Local Time
Address: 100 meters in the cobblestone road in front of New Day Hotel, Hayahulet, Abera Building, first floor, office no.Fg4
For further information contact Tel. +251962373839
Only Shortlisted Applicants will be contacted.
Fields Of Study
Marketing
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