The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. 

For more information, visit website: https://www.icrc.org/ 

The International Committee of the Red Cross (ICRC) Delegation in Ethiopia is looking to hire an experienced, highly motivated and qualified person to fill the position of Welcome Assistant  based in Addis Ababa.

Terms of Employment: 1 year fixed term contract with possibility of extension based on budget availability

Duties & Responsibilities:

• Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement

• Understands and adheres to the ICRC Code of Conduct

• Understands the roles of the components of the International Red Cross and Red Crescent Movement

• Respects and observes staff regulations and security rules at all times

• Represents the ICRC in a professional manner at all times

• Develops and maintains a pleasant and conducive working environment with colleagues and line managers

• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC

• May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary

ACCOUNTABILITIES AND RESPONSIBILITIES

Travel & Tourism 

• Knowledge of online booking/ticketing of air travel and hotel reservation systems 

• Knowledge of hotel bookings, event coordination, and management

• Knowledge of guest management, reception, and familiarization 

• Knowledge of pick and drop, airport transfer, and guest house/residencies management

• knowledge of reservation, ticketing, and international customer awareness

Visa & Vital Documents Processing 

• Knowledge of visas, resident ID/work permit/driving license issuances, duty-free privileges, and driving license issuing processes and activities

Finance & Administration

• Knowledge of accounting & finance; 

• knowledge of invoice preparation, billing, verification & payment follow-up

• Knowledge of the preparation of contract agreements, SLAs, and financial proposals

• Knowledge of management of office supplies, stationery items, and telecommunication materials  

• Knowledge of working advance cash handling, reconciliation, and settlement 

Information Technology

• Good computer knowledge; MS Word, MS Excel, Lotus Notes, and MS PowerPoint

• Data Processing and Analytical Skills

Documentation & Filing 

• Knowledge of Receiving, keeping, and delivering company mail, outgoing and incoming letters

• Knowledge of managing files and scanned travel documents in both hard and soft copy 

Interpersonal, Behavioural & Soft Skills

• Keen to help and assist people; approachable, supportive, and cooperative 

• Multitasking, Flexible and Creative

• Self-motivated, communicative & technologically adaptive

• Problem Solving ability

• Able to work very well independently and within a team

• Able to constantly update him/herself with an ever-changing and dynamic today`s travel industry

• Comfortable working with multi-nationals and with a workforce from different cultural backgrounds

Job Requirements

• A minimum BA degree in Business, Administration, Management, Accounting, LSCM, Aviation, Tourism, Foreign Language, or other related fields

• 3 years and above experience in customer service or administration or travel management; preferably in Airlines, international hotels, logistics & transport firms, Travel & Tour agencies, and/or travel management companies or government institutions. Having experience in INGOs will be a plus.

• Has efficient communication skills; both verbal and written. 

• Certificate in Reservation and/or Ticketing both in GDS or Online platform will be advantageous  

• Has advanced English language ability; additional language skills such as French or Arabic will be a plus.

• Having a valid driving license is advantageous 

How to Apply

Applicants shall submit their electronic CVs and cover letter through THIS LINK

Women applicants and persons with disabilities are highly encouraged to apply.

The ICRC has zero tolerance for fraud, sexual exploitation and abuse, any kind of harassment, including sexual harassment and discrimination. Therefore, ICRC Ethiopia will maintain the right to conduct background and reference checks on the final candidate who accepts a conditional offer to this position. All ICRC staff should uphold the standards of ICRC’s Code of Conduct.

Please note that only short-listed candidates will be contacted at all stages of the selection process.

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

Application deadline: January 3, 2025