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IT Support Specialist

Holland Dairy PLC

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ICT

Computer Science and Information Technology

Addis Ababa

1 Position

2024-12-24

to

2024-12-29

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Information Technology

Computer science

Full Time

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Job Description

Duties & Responsibilities:

  • Technical Support:

    • Provide timely and effective technical support to employees for all IT-related issues, including hardware, software, network, and printing problems.

    • Troubleshoot and resolve technical issues remotely and on-site, escalating complex problems to the IT Manager as needed.

    • Maintain detailed documentation of support requests, solutions, and troubleshooting steps.

  • Hardware & Software Management:

    • Install, configure, and maintain computer workstations, peripherals, and other IT equipment.

    • Manage the inventory of IT hardware and software, ensuring accurate records and timely procurement of necessary resources.

    • Assist with the deployment and maintenance of software applications, including operating systems, productivity tools, and specialized software.

  • Network & Security:

    • Assist with the maintenance and troubleshooting of the company's network infrastructure, including LAN/WAN connectivity, Wi-Fi, VPN and firewalls.

    • Implement and maintain security protocols to protect company data and systems.

  • Other:

    • Stay up to date with the latest IT trends and technologies.

    • Participate in IT projects and initiatives as assigned.

    • Provide exceptional customer service and maintain a positive and professional attitude

Job Requirements

  • Vocational Diploma/ Associate's degree in computer science, information technology, or a related field.

  • Strong knowledge of computer hardware, software, and networking principles.

  • Experience with Windows and linux operating systems.

  • Excellent troubleshooting  skills.

  • Strong communication and interpersonal skills.

  • Ability to work as part of a team.

              Bonus Points:

  • CompTIA A+ certification or equivalent.

  • Experience with cloud-based solutions.

  • Knowledge of IT security best practices.

How to Apply

Submit your application and CV along with supporting documents via email: hr@holland-dairy.com

Fields Of Study

Information Technology

Computer science

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