Job Expired
IT Support Specialist
Holland Dairy PLC
ICT
Computer Science and Information Technology
Addis Ababa
2 years
1 Position
2024-12-24
to
2024-12-29
Information Technology
Computer science
Full Time
Share
Job Description
Duties & Responsibilities:
Technical Support:
Provide timely and effective technical support to employees for all IT-related issues, including hardware, software, network, and printing problems.
Troubleshoot and resolve technical issues remotely and on-site, escalating complex problems to the IT Manager as needed.
Maintain detailed documentation of support requests, solutions, and troubleshooting steps.
Hardware & Software Management:
Install, configure, and maintain computer workstations, peripherals, and other IT equipment.
Manage the inventory of IT hardware and software, ensuring accurate records and timely procurement of necessary resources.
Assist with the deployment and maintenance of software applications, including operating systems, productivity tools, and specialized software.
Network & Security:
Assist with the maintenance and troubleshooting of the company's network infrastructure, including LAN/WAN connectivity, Wi-Fi, VPN and firewalls.
Implement and maintain security protocols to protect company data and systems.
Other:
Stay up to date with the latest IT trends and technologies.
Participate in IT projects and initiatives as assigned.
Provide exceptional customer service and maintain a positive and professional attitude
Job Requirements
Vocational Diploma/ Associate's degree in computer science, information technology, or a related field.
Strong knowledge of computer hardware, software, and networking principles.
Experience with Windows and linux operating systems.
Excellent troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work as part of a team.
Bonus Points:
CompTIA A+ certification or equivalent.
Experience with cloud-based solutions.
Knowledge of IT security best practices.
How to Apply
Submit your application and CV along with supporting documents via email: hr@holland-dairy.com
Fields Of Study
Information Technology
Computer science
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