Job Expired
Customer Relationship Manager
Ahadu Bank
Business
Business Administration
Addis Ababa
8 years
1 Position
2024-12-26
to
2024-12-31
Accounting
Business Administration
Management
Banking and Finance
Economics
Full Time
Share
Job Description
Main Duties & Responsibilities
Recruits potential customers and maintains strong & sustainable relationship;
Ensures that customers recruitments is as per the Bank’s directions;
Confirms the existence of single point contact of customers;
Interview customers, manages the collection of relevant documents for credit processing and ensures the legality of borrowers, ensures that properties offered as collateral are properly and timely valued, Visit the business premises of the borrower and prepare a business visit report, preparing Due Diligence report and Present to the pertinent Credit committee in collaboration with the Credit Appraisal wing for decision;
Ensures Credit requests get timely decisions & communicate it to the customer timely;
Manages the disbursement of loans and Advances timely and accurately;
Ensures that customers are properly and timely classified;
Ensure timely collection of loan and advances;
Conducts strict loan and advances follow-up on case by case basis, and ensures the quality of loan and advances provides periodic follow-up reports to the relevant organ of the Bank;
Ensures that deteriorating loans and advances get timely solutions;
Ensures that loan documents are properly maintained and updated;
Conducts negotiation with customers, proposes resolution mechanisms, and follows-up the restructured loans and Advances;
Ensures that the lending process is as per the Bank’s Credit policy and Procedure of the Bank;
Provides clarifications on the credit approval decisions or workout resolutions and related conditions to pertinent body as deemed necessary; and
Responsible person to solve customers’ complaints;
Job Requirement
Required Qualification:
MSC, MA, BSC, BA Accounting, Economics, Management, Business Administration, Banking & Finance or related field of studies
Required Experience:
Minimum of 8 years’ experience in customer relationship and/or resource mobilization activities in the banking industry of which two years in supervisory position.
Required competencies and skills including:
Sufficient knowledge of modern management techniques;
Excellent organizational skills;
Ability to distribute sales targets and production goals to staffers and manage achievement;
Knowledge of commercial business law, sector rules and regulations;
Results driven and customer focused
Required Skills
Customer Relationship Management (CRM)
How To Apply
Interested and qualified applicants shall apply via THIS LINK
Only Shortlisted Candidates will be communicated.
For more information contact Tel. +251115260795
Fields Of Study
Accounting
Business Administration
Management
Banking and Finance
Economics
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