The MEL Accountability Officer contributes to accountability to affected population, quality programming and organisational learning through the development and operation of NRC’s Community Feedback Mechanism (CFM).

The Accountability Officer supports the MEL Coordinator in setting up Accountability system and tools and ensuring the systems are implemented effectively, feedback are processed and dealt with according to the SOPs and are used for learning and quality programming. This is achieved through operation and improvement of a centralised accountability and feedback handling system. Moreover, the MEL Accountability Officer will play a key role in capacity building on accountability principles across the Area Office.

Duties & Responsibilities:

 Generic responsibilities

• Adherence to NRC policies, guidance, and procedures.

• Ensure compliance with CFM tools, handbooks, guidelines and standards.

• Maintenance and operation of the CFM and referral system according to SOPs and guidelines.

• Provide technical support and capacity building on the CFM and the referral system for project staff.

• Assess, promote and document suggestions for technical improvement and further development options based on the feedback received through CFM

• Promote the rights of displacement-affected population in line with the humanitarian standards and the advocacy strategy.

• Ensure NRC’s related activities are implemented in accordance with NRC Safe and Inclusive Programming (SIP) guidelines.

• Report any breaches/concerns, in a confidential manner, through NRC SCO reporting channels.

• Promote and secure a safe working environment for reporting concerns/breaches, and that all cases reported are processed in a confidential and sensitive manner.

Specific responsibilities 

• Receive complaints and feedback from Project Participants (PPs) on NRC feedback channels; logging and entering data in the database, acting and following up on each case according to the SOPs.

• Conduct monthly and quarterly analyses on the feedback received by area office and CCs and share recommendations for program improvement.

• Contribute to building awareness on the knowledge of the CFM with programme and support teams in the area office, as well as among partner organizations.

• Support the development of awareness-raising materials on the CFM for distribution among PPs and target groups.

• Contribute to raising the awareness on the community feedback mechanisms in place among beneficiaries and target communities, as well as key external stakeholders.

• Contribute to triangulation of the monitoring evidence through documenting and reporting feedback received through CFM.

• Contribute to assessing the preferred feedback channels among PPs, in an effort to ensure that NRC CFM channels are relevant and trusted among the community.

• Monitor the effectiveness and efficiency of the CFM, the level of satisfaction of users, and other aspects according to the SOP.

• Conduct the mapping of the services available within the geographical area of responsibility, both internally and externally.

• Maintain and improve CFM database, tracker, and other tools.

• Prepare periodic analyses and reports (according to the SOP).

• Organize and participate in monthly meetings with Core Competency staff and other units.

Job Requirements

Competencies 

• Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following three categories:

 Professional competencies 

• These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Bachelor’s degree in (BA in social studies, development studies) or other related fields;

• 3-5 years of working experience as accountability/MEAL officer

• Experience from working directly with affected/local communities within an international or local organization in a humanitarian/recovery context.

• Previous experience from working in complex and volatile contexts.

• Good knowledge and understanding of humanitarian standards, and principals of accountability to affected populations.

• Ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.

• Ability to analyse and integrate information from a wide range of sources.

Context/specific skills, knowledge and experience:

• Knowledge of NRC programming in Ethiopia is desirable but not essential.

• Previous experience in handling complaints is an advantage.

• Mastery of IT tools (MS Office package, internet, e-mail, etc.).

• Great analytical skills, including knowledge of data analysis and visualization software. Expertise in excel, kobo collect/toolbox-based toolkits and PowerBi highly preferred.

• Excellent knowledge of English, both written and verbal.

• Knowledge of local languages is desired.

Behavioural competencies

• Working with people

• Planning and delivering results

• Communicating with impact and respect

• Handling insecure environments

Required Skills

• Action planning

• Analytical skills

• Data visualization & pattern-finding through critical thinking

• Attention to detail

How to Apply

Application procedure 

Interested candidates who meet the above criteria are invited to send in their application letters including updated curriculum vitae with day-time telephone number and contact details of three work-related referees only through THIS LIONK.  Please attach photocopies of the most relevant educational certificates/testimonials and work experience documents. Applications should reach NRC latest by 09 January 2025 at 5:00 pm.

NB: only shortlisted candidates shall be contacted.

“Female candidates are strongly encouraged to apply and on-the-job training will be provided!”