Job Expired
Customer Service Officer
Digaf Microfinance Institution
Business
Business Administration
Addis Ababa
2 years
1 Position
2025-01-08
to
2025-01-14
Business Administration
Finance
Information Technology
Full Time
Share
Job Description
About DIGAF Microfinance:
DIGAF Microfinance is a leading financial service provider committed to empowering individuals and businesses with innovative financial solutions. We specialize in delivering accessible, inclusive, and technology-driven financial products and services to underserved communities.
Role Overview:
DIGAF Microfinance is seeking a dynamic and customer-focused Customer Service Officer with experience in the fintech industry. The ideal candidate will play a pivotal role in providing exceptional service to our clients, ensuring a seamless customer experience while leveraging fintech tools and platforms.
Key Responsibilities:
Serve as the first point of contact for customers, addressing inquiries and resolving complaints with professionalism and efficiency.
Guide customers in using DIGAF's fintech solutions, including mobile apps, digital wallets, and online platforms.
Educate clients about DIGAF's financial products and services, tailoring recommendations to meet their needs.
Proactively gather and address customer feedback to enhance service delivery and user experience.
Collaborate with the operations and technology teams to troubleshoot and resolve technical issues affecting customers.
Maintain accurate and up-to-date customer records in compliance with regulatory and company standards.
Support onboarding processes, including account setup, document verification, and user training for fintech products.
Promote a customer-centric culture by ensuring all interactions reflect DIGAF's values of inclusivity and innovation.
Job Requirements
Qualifications:
Education: Bachelor's degree in Business Administration, Finance, IT, or a related field.
Experience: Minimum of 2 years of customer service experience in the fintech, banking, or financial services industry.
Technical Skills: Proficiency in using digital financial tools and customer relationship management (CRM) systems.
Communication Skills: Strong verbal and written communication skills with fluency in [Insert Local Languages and English].
Problem-Solving Skills: Demonstrated ability to resolve issues effectively in a high-pressure environment.
Customer-Centric Mindset: Passion for delivering exceptional customer experiences.
Adaptability: Comfortable working in a fast-paced, technology-driven environment.
How to Apply
Interested candidates should send their CV and a cover letter detailing their relevant experience to [hr@digafcredit.com] by [January 13,2025]. Please use "Customer Service Officer Application – DIGAF Microfinance" as the subject line.
DIGAF Microfinance is an equal-opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals, including those from underserved communities.
Fields Of Study
Business Administration
Finance
Information Technology
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