Job Expired

company-logo

Jr. Customer Care Officer

Ethiopost

job-description-icon

Business

Marketing Management

Addis Ababa

0 years - 2 years

1 Position

2025-01-10

to

2025-01-16

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing

Full Time

Share

Job Description

Duties and Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints promptly and professionally. Help, troubleshoot problems, and provide appropriate solutions to ensure a positive customer experience.

  2. Thoroughly understand the company's products and services to accurately address customer inquiries and educate them on product features, benefits, and usage.

  3. Handle customer orders, process transactions, and ensure timely delivery of products or services. Collaborate with relevant departments to expedite order fulfillment.

  4. Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions. Take ownership of problems and follow through until they are satisfactorily resolved.

  5. Communicate effectively and empathetically with customers using clear and concise language. Adapt communication style to suit the customer's needs and ensure a positive interaction.

  6. Actively collect and document customer feedback to identify trends, recurring issues, and areas for improvement in products or services. Relay feedback to appropriate departments to enhance overall customer satisfaction.

  7. Identify and escalate complex or unresolved customer issues to the appropriate person. Build and maintain strong customer relationships through personalized and consistent interactions. Strive to create loyal customers who advocate for the company's products and services. Higher-level support or management for further assistance and resolution.

  8. Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

  9. Work hand in hand with operation department and other departments on quick and efficient resolution of customer issues and queries.

  10. Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

  11. Prepare or receive damage shipment report necessary in the settlement of claims.

Job Requirements

 BA/BSC Degree with 0 years of experience or College Diploma + TVET level IV with 2 years of experience 

How to Apply

Submit your application and CV with supporting documents via email: recruitment@ethio.post

Fields Of Study

Marketing

Related Jobs

about 9 hours left

Yimaru Academy

Marketing Strategist

Marketing Specialist

time-icon

Full Time

2 yrs

1 Position


Bachelor’s degree in Marketing, Business, Communications, or in a related field of study with relevant work expereince Duties & Responsibilites: - Yimaru’s physical English school (driving student enrollment). - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students and app users. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance. Soft Skills: - Excellent copywriting and communication skills. - Strong organizational and project management abilities. - Ability to work independently and deliver results under deadlines. - Creativity and problem-solving skills. - Certifications (Preferred): - Google Ads or Meta Blueprint certification. - PMP, Six Sigma, or other project management certifications.

Addis Ababa

5 days left

Icon Real Estate S.C

Marketing and Sales Department Head

Marketing Manager

time-icon

Full Time

6 yrs

1 Position


MA or BA Degree in Marketing Management, Business Administration or in a related field of study with relevant work experience, out of which 2+ years in a managerial/leadership role. Duties and Responsibilities: - Lead, plan, and implement strategic marketing initiatives to promote real estate projects. - Develop and manage marketing budgets, timelines, and campaign effectiveness. - Oversee brand development and maintain strong public and digital presence. - Supervise market research and competitor analysis to inform sales and pricing strategies. - Coordinate with Sales, Design, and Project teams to align marketing with business goals. Required Knowledge and Skills: - Strong understanding of real estate marketing, digital media, and customer engagement. - Excellent leadership, team management, and communication skills. - Proficiency in market analysis, CRM systems, and branding strategies.

Addis Ababa

7 days left

Shiba Trading Plc

Part Time Online Agent

Agent

time-icon

Part Time

0 yrs

1 Position


Graduate in any field Job Requirements: - All you are required to do is to use your phone without any initial capital and use your existing network to promote our wooden products by posting on various social media platforms For example: If you connect a small 20 square kitchen cabinet job, 500×20 square = 10,000 birr - No age or knowledge restrictions - Can work from anywhere at any time - Get a commission from each item you sell

Addis Ababa

9 days left

Golden petroleum

Marketing & Sales Officer

Marketing Officer

time-icon

Full Time

5 - 6 yrs

3 Positions


Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and execute marketing plans and sales strategies to achieve company objectives - Conduct market research to identify new business opportunities and customer needs - Promote products/services through various channels (digital, print, events, etc.) - Generate leads and convert prospects into customers - Manage and grow relationships with existing clients and partners - Prepare sales reports, forecasts, and performance analyses

Addis Ababa

15 days left

Ayer Tena Hospital

Marketing Manager

Marketing Manager

time-icon

Full Time

5 - 6 yrs

1 Position


Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Must have a strategic marketing plan - Must develop a hospital brand - Must have a good idea about digital marketing - Must have community patient engagement - Must develop a market research Requires skill - Must have good communication skills - Good creativity skills

Addis Ababa

21 days left

Garad Pvt. Ltd.Co.

Sales

Sales Officer

time-icon

Full Time

0 - 4 yrs

5 Positions


Diploma in Marketing Management or in a related field of study with relevant work expereince Duties & Responsibilites: - Engage with customers to understand their needs and provide recommendations to drive sales. - Ensure the store is well-stocked, clean, and visually appealing at all times. - Work closely with other sales associates and the store manager to ensure smooth day-to-day operations and a cohesive sales approach. - Assist in tracking sales performance and achieving individual and team sales targets. - Create a welcoming and friendly environment for customers, ensuring they feel valued and have an enjoyable shopping experience.

Addis Ababa