About Us:

Haile Hotels and Resorts Group, inspired by the Ethiopian Legend long-distance runner Major Haile Gebreselassie and his famous phrase "It is Possible!", is a thriving hospitality company revolutionizing the industry across Ethiopia and East Africa. We aim to become the leading Indigenous hotel chain developer and operator in East Africa

Major Duties & Responsibilities:

• Ensure the night shift Resort’s operation runs smoothly

• Prepare and submit financial, police, and incident reports on time

• Make yourself fully familiar and proficient with the Front Office & other operation departments' activity.

• Supervises and participates in the prompt and courteous late-night and early-morning check-in, a check-out.

• Records in the logbook any incidents occurred in the resort and follows-up with the department concerned

• Communicates open and closed dates, availability, and condition of rooms to appropriate individuals

• Knows current room availability, and is familiar with future availability, eliminates any kind of reservation errors that might be happening at night

• Controls and verifies room rates, and brings rate changes to the attention of the Front Office Manager

• Provide accurate board reports

• Utilizes supervisory  skills and motivation   to maximize employee   productivity   and satisfaction

• Handle guest complaints at night time

• Achieves customer satisfaction and room revenue goals by supervising night shift front office team

• Ensures that guest mail and messages are delivered promptly

• Ensure all guest requests at night time are handled properly and go beyond your call of duty to meet customers' need

• Prepare a very accurate night audit report and produce on-time reports from the PMS

• Oversees the proper handling of pity cash, advance payment, and cash drops

• Checks discounts, billing instructions, and ensures front office operation are in line with the Resort finance policy

• Work with the accounting department on any financial incidents happen at night time

• Brings major needs for repair to the attention of the General Manager

• Keeps effective key control

• Handle guest visitor requests per the Resort standard

• Prepare   a police report and provide an on-time report for the local police station

• Ensure the Resort's safety at night time by working closely with the security manager and performing a regular patrol

• Make sure all in-house guests are registered per the standard provided and verify PMS.

Job Information

Job Title: Night Manager & Auditor

Place work: Haile Resort – Jimma

Salary: Attractive

Employment Type: Full-time

Job Level: Junior Level (2-3 years)

Job Requirements:

• Ba degree in Hotel/Tourism Management or related

• At least 2 to 3 years of work experience as a guest service agent or related work/position.

• Excellent interpersonal, communication, and presentation skills

• Strong public relations skills

• Fluent speaking and writing skills in foreign languages (minimum fluent in the English language)

• Good business acumen

• Problem-solving skills

• Pleasing personality and passion to serve.

How to Apply

Eligible candidates are encouraged to apply to careers@haileresorts.com by submitting only their resume (CV) or submit a copy of the CV to Haile Resort – Jimma in person within 5 days from the date of this vacancy announcement. Other documentation is not accepted at this stage.