The Franchise Coordinator, RMNCAHN Service Delivery is responsible for providing technical and operational support to a network of private healthcare facilities and other NSAs managed facilities within a franchise model. The primary focus is to work closely with the franchise clinics, hospitals, and pharmacies, drug stores to improve the quality, accessibility, and utilization of RMNCAHN services. This role serves as a liaison between the public health system at district and regional level, and the individual health facilities and other counter parts. It also plays role to ensure adherence to clinical protocols, brand standards, terms and conditions of agreements and performance targets.   He/she is also responsible for the timely preparation and submission of monthly performance reports to the Program coordinator. 

Duties and Responsibilities

• Plan, organize and coordinates FHNCs and  working with FGAE and USAID ECA.

• Conduct regular assessments of franchise clinics to evaluate their RMNCAHN service delivery capabilities, infrastructure, and compliance with quality standards

• Develop and implement tailored training programs for franchise clinic staff to build their knowledge and skills in RMNCAHN service provision

• Facilitate the introduction and scale-up of evidence-based RMNCAHN interventions and technologies within the franchise network

• Collaborate with the franchise marketing and communications team to promote RMNCAHN services and raise awareness among target populations

• Collect, analyze, and report on RMNCAHN service data from franchise clinics to identify trends, gaps, and opportunities for improvement

• Coordinate with relevant government agencies, professional associations, and development partners to ensure alignment with national RMNCAHN policies and guidelines

• Participate in the development and review of franchise-wide RMNCAHN service delivery protocols, tools, and guidelines at local level.

• Contribute to the design and implementation of franchise expansion strategies to increase access to quality RMNCAHN services

• Produces monthly, quarterly and annual reports on assigned target and any other relevant information and submits to immediate supervisor;

• Participates in service target setting and activity planning for franchise activities. Monitor key RMNCAHN service delivery and quality indicators, and work with clinics/hospitals and pharmacies  to develop and execute quality improvement plans

• Ensures that the social franchising program is implemented according to the approved donor agreements and FGAE program standards;

• Prepares annual plan of operation of the franchise activity based on the operational plan and relevant project document;

• Provide ongoing mentoring and coaching to clinic managers and clinicians to strengthen their leadership, management, and clinical competencies

• Evaluates the progress of the Activity of the Area Office against set targets and key performance indicators (KPIs), prepares and submits annual and monthly project performance reports in line with FGEA requirements;

• Develops and periodically review franchisor-franchisee agreement formats and code of conduct;

• Oversees that commodity supplies are procured and distributed, training, marketing and promotion activities are implemented according to the plan;

• Assess and timely document and disseminate best practices and /lessons learned from FGAE;

• Undertakes follow-up and interim performance evaluation;

• Coordinates or facilitates training of  private clinic providers identified in Area Office;

• Carries out other similar activities as assigned by his/her line manager;

• Ensure documentation of client care follows clinical policies and guidelines

• Ensure availability of all relevant FGAE policies and guidelines at each service delivery site

• Participate in proposal write ups and resource mobilization

• Performs related tasks as reasonably required

Job Requirements

Education

• MPH, MSc/BSc  Public Health, Nursing, and other health sciences            

Experience 

• 5-Years for MPH/MSc or 7 years’ experience for BSc degree directly relevant experience  Familiarity and demonstrated experience with the Ethiopian Primary Health Care system including the Community Health Program, community engagement, community structures

• Demonstrated experiences on capacity development of NSAs/CSOs

• Experience in evidence synthesis and analysis for program and intervention design

• Experience of working with local governments, international organizations, other bilateral donor and civil society organizations, and senior level government officials is desired.

• Able to work with minimum supervision.

Skills & Attributes 

• Strong organizational and time management skills.

• Excellent written and verbal communication skills.

• Proficiency Computer Proficiency in MS word, EXCEL, Access.

• Ability to work independently and as part of a team.

• Attention to detail and problem-solving skills.

• Good team player and Willingness to work extra hours

• Energetic and enthusiastic approach to work and willingness to travel to Area Offices

• Willingness for frequent travel to project areas

• Supportive and ethical

• Pleasant and polite attitude at all times

• Ability to act as part of multi-cultural and multi-disciplinary team

• Dynamic and highly motivated

How to Apply

Interested applicants should send non-returnable applications with CV, copies of Credentials, and other supporting documents within 10 calendar days of this announcement to the following address.

Family Guidance Association of Ethiopia, North East Area Office, Finance & Administration office - Dessie, P.O.Box 743, Dessie

Or:

Apply through THIS LINK

Family Guidance Association of Ethiopia is an equal opportunity employer and female applicants are highly encouraged to apply. 

For more information about the Association, Please visit www.fgaeet.org (htttp:www.fgaeet.org/)