Job Expired
Senior Customer Service Officer - Cash I (667)
Dashen Bank
Business
Business Management
Jimma
4 years
1 Position
2025-01-17
to
2025-01-27
Accounting
Business Administration
Marketing Management
Management
Information Technology
Economics
Full Time
Share
Job Description
Vacancy Details
Vacancy Number: DB_EX/JD/003/25
Vacancy Posting End Date: 26/01/2025
Job Summary
The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Job Requirements
Academic and Professional Qualifications
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
Experience
At least four (4) years of banking experience.
Technical Competencies
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Excel and good command of Microsoft Visio.
Place Of Work
Shay Bench Branch
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
How to Apply
In order to apply for this Job Positing, click THIS LINK
Fields Of Study
Accounting
Business Administration
Marketing Management
Management
Information Technology
Economics
Related Jobs
2 days left
Ahununu Trading PLC
Junior Customer Service Officer
Customer Service Officer
Full Time
1 yrs
2 Positions
Bachelor's Degree in Business or in a related field of study with relevant work experience in a customer service role or related field. Workplace: Kera Duties & Responsibilites: - Respond promptly to customer inquiries via phone, email, or in person at the Kera office. - Maintain detailed and accurate records of customer interactions, complaints, and resolutions. - Work closely with other departments, such as sales, logistics, and technical teams, to address customer needs effectively. - Build and maintain strong, professional relationships with customers to promote trust and loyalty. - Ensure all customer service activities align with company policies and quality standards. Required Skills: - Exceptional verbal and written communication skills in [list relevant languages, if any]. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using customer relationship management (CRM) tools and software.
about 3 hours left
Grand Microfinance Institution S.C
Branch Manager
Branch Manager
Full Time
6 yrs
1 Position
Bachelor's Degree in Business or in a related field of study with relevant work experience, Out of Which 2 years in a similar position Or 4 years as a Senior Customer Service Officer/ experience preferred in a Microfinance Institution
about 3 hours left
Ovid Trade House
Customer Handling & Compliance Manager
Customer Service Manager
Full Time
6 yrs
1 Position
MBA or BA Degree in Business Management, Law Engineering or in a related field of study with relevant work experience
about 3 hours left
Breakthrough Trading S.C
Junior Training Coordinator
Training Coordinator
Full Time
2 yrs
2 Positions
Bachelor's Degree in Business Management, Personnel Management or in a related field of study with relevant work experience Duties & Responsibilities: - Participate in the Creation and implementation of training programs based on needs identified by supervisors or customers. - Assist the senior training coordination and follow up Expert in measuring the effectiveness of training programs by collecting data on participant satisfaction and retention rates. - Participate in the Developing and maintaining of training materials such as manuals, workbooks, and presentations. - Assist the senior training coordination and follow up expert in Designing and developing computer-based training programs using special software packages such as Adobe Captivate or Articulate Presenter.
about 3 hours left
Dede Bottle Factory PLC
General Manager
General Manager
Full Time
10 yrs
1 Position
Master's or Bachelor's Degree in Business Management, Public Administration, Mechanical Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering or in a related field of study with relevant work experience, out of which 6 years in a supervisory/managerial position Duties & Responsibilities: - Implement policy decision of the owners/Board of Directors; to provide general polices, guidelines, procedures and rules for the functions of the company - To prepare and submit the company's strategic plan, annual budget and work program and implements on approval by the owners/board - To allocate budget resources, formulate policies, coordinate business operations, monitor and motivate staff, manage operational costs, ensure good customer service, improve administration processes, engage with suppliers, hire and train employees, identify business opportunities and monitor financial activities
1 day left
AMG Steel Factory
Coffee Roaster
Coffee Roaster
Full Time
2 yrs
1 Position
BA Degree in Business Management or in a related field of study with relevant work experience