Job Expired

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Senior Customer Service Officer - Cash I

Dashen Bank

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Finance

Accounting

Nejo

1 Position

2025-01-21

to

2025-01-29

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Marketing Management

Management

Information Technology

Economics

Full Time

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Job Description

Vacancy Details

Vacancy Number: DB_EX/ND/004/25
Vacancy Posting End Date: 28/01/2025

The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic and Professional Qualifications
  • Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience
  • At least four (4) years of banking experience.

Technical Competencies
  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Excellent command of Microsoft Excel and good command of Microsoft Visio.

Behavioral Competencies
  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers).

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

Nejo Branch

How to Apply

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Fields Of Study

Accounting

Business Administration

Marketing Management

Management

Information Technology

Economics

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