Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years. 

We invite qualified applicants for the position of Operations Officer at one of our clients VFS Global Services Pvt. Ltd.

Purpose of the role

• To manage end-to-end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them

• To ensure implementation of new process rollouts or changes.

Duties and Responsibilities:

The Operations Officer is Responsible for:- 

1. Document scrutiny and collection of applications for visa processing 

2. Handel customer/applicant queries personally or via email, telephone 

3. Handel cash and bank-related transactions if assigned and ensure 100% accuracy

4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors 

5. Ensure all administration and logistics of passport delivery to consulate/applicant/logistic Company etc.

6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in the process

7. Inform the applicants about the available added services and ensure delivery of value-added service options to applicants/customers.

8. Encourage applicants to provide feedback on the service provided and their overall experience overall experience at the applicant center.

9. Ensure that the entire process is completed within the mandate turnaround time

10. Assist deputy manager/operation manager  in the execution of WB project

11. Ensure judicious use of natural resources 

12. Adhere to the environment health and safety policy /objective and guidelines of the organization      

Indicative KRA’s/Budgetary and Revenue Responsibilities

• Productivity - Targets met as prescribed in Team Objective Tracker. 

• Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker. 

• Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker. 

• Late reporting /unauthorized absenteeism     

• Adherence to TAT - Targets met as prescribed in Team Objective Tracker. 

• Completion of WB  Projects Completion 

• Attending training programmes. Ensure all trainings      scheduled by HR are attended     

• Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self 

• Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable. 

• Updates Productivity & VAS Conversion Grid – to track performance on a daily basis. 

• VOC - Targets met as prescribed in Team Objective Tracker. 

• Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target is achieved, as per Team Objective Tracker 

Salary: 20,275.00 ETB

Required: - 25 (Twenty-Five)

Place of Work: - Semit -Addis Ababa 

Job Requirements

Education:-  

• BA/BSc  Degree in  any Field from Reputable University and have a cGPA  of 3.25 and above

Experience:

•  Customer Service and Customer Handling Experience is an advantage

Language Requirements 

• Fluency in English Language

• Knowledge of additional international languages would be very  helpful

How to Apply

Those who are qualified can attach  Application Letter, CV  & Credential Documents through  info@jobsinethiopia.net Clearly marking the Job Title 

“Operations Officer ” for those who are Fluent in English

Efficient Professionals are invited to apply within 10 days after advertisement. 

Only short listed candidates will be contacted.