Job Expired
Marie Stopes International Ethiopia
Business
Marketing Management
Addis Ababa
2 years - 4 years
1 Position
2025-01-23
to
2025-02-01
Nursing Science
Health Officer
Full Time
Share
Job Description
Under the direction of the MSI Ethiopia National Call Centre Coordinator, the SRH Call Centre feedback and compliant officer serves clients who want to give feedback of MSIE services through a call to/from the MSIE national call centre. He/she collects information related to the MSIE reproductive health and family planning services provision which includes services quality and adherence of counselling standards of the service delivery points: Clinics, outreach, and social franchising through national call center channel.
Serves as the contact person for clients who are willing to give feedbacks about MSIE services through the call Centre and works with relevant departments to address the feedbacks.
Makes outbound telephone calls by ensuring clients are willing to speak at that moment and clearly introduces the purpose of the call; level of satisfaction, feedbacks, and complaints.
Handles inbound calls about MSIE services
Receives calls from clients in effective, professional and caring manner and provides technical advice to callers when the need arise;
Understands the need of the caller and responds appropriately and in caring manner.
Provides/receives all information that is required/provided by the caller/callee with regard to the MSIE family planning and reproductive health service provision.
Guides client in the FP services provided by MSIE through clinics, social franchising and outreach program if needed further visit after service.
Listens actively the clients questions and inquiries, question and grievances appropriately for clarity of client interest and need, and provide feedback to the need as appropriate or forward to the appropriate departments.
Provides individualized customer service of high-standard professional level.
Works as a team with the call Centre staff to better serve the clients through providing MSIE family planning services.
Directs the feedbacks/complaints to the MSIE FP service delivery points or higher unit based on the type of feedbacks collected.
Collects, compiles and reports feedbacks and complaints from social media
Transfers the caller to call Centre clinical officer for any clinical oriented queries.
Develops and maintains a friendly conversation with caller and keep the client’s information confidential.
Reports to relevant unit if a caller/callee complains regarding safeguarding and misappropriate conducts with utmost care for confidentiality.
Education
Diploma or BSC in Nursing, Health Officer or other related fields
Experience
Four years’ experience for diploma and two years’ experience for degree
Skills, Attitudes and Attributes
Ability to understand as well as grasp basic client’s information.
Ability to cope up with difficult client’s situations.
Capacity and knowledge to analyse the client problem properly and provide logical solutions.
Good communication, client service, interpersonal and basic computer skills.
High oral and written communication skills in local language (Amharic plus either Afan Oromo, Tigrigna and other languages
Understanding of the issues surrounding provision of reproductive health care services
Good interpersonal/communication skills - both oral and written
Strong personal commitment to the goals of MSI and to put it into practice
Pro-Choice
We invite candidates meeting the required qualifications to download and fill the job application form using THIS LINK and email to Humanresource@mariestopes.org.et before the closing date of this announcement on 21 Jan 2025 i.e. within Ten (10) consecutive days.
Please note that we ONLY consider those who filled in the application form and send us back. We regret to inform that we do not accept CV at this stage.
Please mention the title of the position and workplace you applied for on the subject line of your email.
Due to the volume of applications, we will only contact shortlisted candidates, and we are unable to provide any feedback on unsuccessful applications.
CANDIDATES WHO DO NOT FOLLOW THESE INSTRUCTIONS WILL NOT BE CONSIDERED.
MSI ETHIOPIA REPRODUCTIVE CHOICES STRONGLY ENCOURAGE FEMALE CANDIDATES TO APPLY!
Fields Of Study
Nursing Science
Health Officer
Related Jobs
6 days left
Hill Bottom Recreation Center
Sales Associate
Sales Manager
Full Time
2 - 6 yrs
1 Position
Educational background in a related field of study with relevant work experience Duties & Responsibilities: - Every day, aiming to achieve 100 % of the set target - Visit customers on a weekly basis. - Fully engages and takes accountability for the timely completion (100%) of all promotional activities and submission of documents within a set timeline after the activation. - Demonstrates high visibility on the market through customer development and customer relationship management. Spend 100% of the time on trade - Ensures attendance of weekly meetings - Responsible for the on-time submission of weekly/monthly journey plan and adherence to it - Ensure daily early morning deliveries - Performs other similar tasks as assigned by the immediate supervisor.
8 days left
Yimaru Academy
Marketing Strategist
Marketing Specialist
Full Time
2 yrs
1 Position
Bachelor’s degree in Marketing, Business, Communications, or in a related field of study with relevant work expereince Duties & Responsibilites: - Yimaru’s physical English school (driving student enrollment). - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students and app users. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance. Soft Skills: - Excellent copywriting and communication skills. - Strong organizational and project management abilities. - Ability to work independently and deliver results under deadlines. - Creativity and problem-solving skills. - Certifications (Preferred): - Google Ads or Meta Blueprint certification. - PMP, Six Sigma, or other project management certifications.
13 days left
Icon Real Estate S.C
Marketing and Sales Department Head
Marketing Manager
Full Time
6 yrs
1 Position
MA or BA Degree in Marketing Management, Business Administration or in a related field of study with relevant work experience, out of which 2+ years in a managerial/leadership role. Duties and Responsibilities: - Lead, plan, and implement strategic marketing initiatives to promote real estate projects. - Develop and manage marketing budgets, timelines, and campaign effectiveness. - Oversee brand development and maintain strong public and digital presence. - Supervise market research and competitor analysis to inform sales and pricing strategies. - Coordinate with Sales, Design, and Project teams to align marketing with business goals. Required Knowledge and Skills: - Strong understanding of real estate marketing, digital media, and customer engagement. - Excellent leadership, team management, and communication skills. - Proficiency in market analysis, CRM systems, and branding strategies.
15 days left
Shiba Trading Plc
Part Time Online Agent
Agent
Part Time
0 yrs
1 Position
Graduate in any field Job Requirements: - All you are required to do is to use your phone without any initial capital and use your existing network to promote our wooden products by posting on various social media platforms For example: If you connect a small 20 square kitchen cabinet job, 500×20 square = 10,000 birr - No age or knowledge restrictions - Can work from anywhere at any time - Get a commission from each item you sell
17 days left
Golden petroleum
Marketing & Sales Officer
Marketing Officer
Full Time
5 - 6 yrs
3 Positions
Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and execute marketing plans and sales strategies to achieve company objectives - Conduct market research to identify new business opportunities and customer needs - Promote products/services through various channels (digital, print, events, etc.) - Generate leads and convert prospects into customers - Manage and grow relationships with existing clients and partners - Prepare sales reports, forecasts, and performance analyses
29 days left
Garad Pvt. Ltd.Co.
Sales
Sales Officer
Full Time
0 - 4 yrs
5 Positions
Diploma in Marketing Management or in a related field of study with relevant work expereince Duties & Responsibilites: - Engage with customers to understand their needs and provide recommendations to drive sales. - Ensure the store is well-stocked, clean, and visually appealing at all times. - Work closely with other sales associates and the store manager to ensure smooth day-to-day operations and a cohesive sales approach. - Assist in tracking sales performance and achieving individual and team sales targets. - Create a welcoming and friendly environment for customers, ensuring they feel valued and have an enjoyable shopping experience.