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Guest Services Officer

Hyatt Regency Addis Ababa

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Hospitality

Hospitality Management

Addis Ababa

1 Position

2025-01-25

to

2025-01-30

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Management

Tourism and Hotel Management

Full Time

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Job Description

Duties & Responsibilities:

  • Meets and greets all guests and assists with registrations.

  • Ensures the strict control of room keys.

  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  • Embraces all Touches of Hyatt and the Rooms Top 20.

  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

  • Prepares welcome cards and keys for arrival FIT guests.

  • Ensures accurate knowledge of hotels and the tourism in India.

  • Reports “Lost and Found” items.

  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

  • Supports and embraces the spirit of working in a team.

  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

  • Ensures an understanding on the sequence of duties related to Royal Family visits.  Accords protocol with Royal Family visits. 

Job Requirements

B.A degree/Diploma in Hotel & Tourism Management, Management or related fields.

Minimum 1 year experience in the field or similar positions

Good customer service, communications and interpersonal skills are a must.

Strong interpersonal and problem-solving abilities

Excellent communication both written and oral in English

How to Apply

Interested and qualified applicants are requested to apply only through THIS LINK

Upload updated CV and application letter.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Fields Of Study

Management

Tourism and Hotel Management

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