Job Expired
Reservation Agent
Hyatt Regency Addis Ababa
Hospitality
Hotel Management
Addis Ababa
1 years
1 Position
2025-01-25
to
2025-01-31
Tourism and Hotel Management
Hotel Operation
Full Time
Share
Job Description
Duties and Responsibilities
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.
Other Duties & Responsibilities are included
Job Requirements
Degree or Diploma in Hotel Operation/Hospitality/Tourism Management or Related Field from a recognized college is required
Minimum 1-year+ work experience in reservation, sales or public relations, preferably in the hospitality industries
Customer-service experience
Excellent written and verbal communication skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Proficient in Microsoft office suite.
Flexible working hours
How to Apply
Interested and qualified applicants are requested to apply only through THIS LNK
Upload updated CV and application letter.
ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED
Fields Of Study
Tourism and Hotel Management
Hotel Operation
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