Edomias International PLC
Business
Business Administration
Addis Ababa
3 years - 5 years
5 Positions
2025-01-31
to
2025-03-02
issue official documents
adhere to standard procedures
supervise data entry
prepare compliance documents
Business
Full Time
Birr 53662
Share
Job Description
Edomias International Plc.is the Premier Human Resource solutions provider in Ethiopia serving clients for nearly 20 years.
We invite qualified applicants for the position of Operations Officer at one of our clients VFS Global Services Pvt. Ltd.
Purpose of the role
To manage end to end operations of the VAC whilst ensuring quality and cost saving, ensure compliance to the set processes, and manage people to bring the best efficiency out of them
To ensure implementation of new process roll outs or changes.
The Operations Officer is Responsible for:-
Document scrutiny and collection of application for visa processing
Handel customer/applicant queries personally or via email, telephone
Handel cash and bank related transactions if assigned and ensure 100% accuracy
Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
Ensure all administration and logistics of passport delivery to consulate/applicant/logistic Company etc.
Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
Inform the applicants about the available added services and ensure delivery of value Added service options to applicants/customers.
Encourage applicant to provide feedback on service provided and their overall experience overall experience at applicant center.
Ensure that the entire process is completed within the mandate turnaround time
Assist deputy manager/operation manager in execution of WB project
Ensure judicious use of natural resources
Adhere to the environment health and safety policy /objective and guidelines of the organization Indicative KRA’s/Budgetary and Revenue Responsibilities
Productivity - Targets met as prescribed in Team Objective Tracker.
Customer satisfaction (Applicants) - Complaints - Targets met as prescribed in Team Objective Tracker.
Timely & Accurate Data entry - Targets met as prescribed in Team Objective Tracker.
Late reporting /unauthorized absenteeism
Adherence to TAT - Targets met as prescribed in Team Objective Tracker.
Completion of WB Projects Completion
Attending training programmes. Ensure all trainings scheduled by HR are attended
Training: Internal Process Certifications (OCL’s) – Scores well on all OCL’s completed for self
Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.
Updates Productivity & VAS Conversion Grid – to track performance on a daily basis.
VOC - Targets met as prescribed in Team Objective Tracker.
Ensures adequate Surveys are completed ( minimum 5% of application counts) & Target VOC Target achieved, as per Team Objective Tracker
Salary: 53,662.00 ETB
Required: - 05 ( Five )
Place of Work: -Semit -Addis Ababa
Knowledge & Key Skills
Worked as Customer Service Representative
Basic Knowledge of Computer skills, in MS office & good typing speed
Adaptability and presence of mind to handle customer queries and complaints\
Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Education:- MA/BA/BSc/MSc Degree from Reputable Universities .
Experience: 3-5 years of experience in customer service or Hospitality industry.
Language Requirements
Fluency in English Language
Knowledge of additional international language would be very helpful
Those who are qualified can attach Application Letter, CV & Credential Documents through info@jobsinethiopia.net Clearly marking the Job Title
“Operations Officer ”
Efficient Professionals are invited to apply within 07 days after advertisement.
Only short listed candidates will be contacted
Fields Of Study
Business
Skills Required
issue official documents
adhere to standard procedures
supervise data entry
prepare compliance documents
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