BACKGROUND: 
EthioChicken is a leading distributor of chickens to rural farmers in Ethiopia. We are a rapidly growing Company that believes in investing in our employees and offers them opportunities for career advancement. EthioChicken is an Ethiopian based company.

Our Vision:
Our vision is to provide one chicken per person per year through smallholder farmers.

Our Purpose:
Our purpose is making farmers of Ethiopia healthier and wealthier.

The IT Support will be responsible for providing technical assistance and support to our organization's employees. This role involves troubleshooting hardware, software, and network issues, as well as assisting with the setup and maintenance of computer systems and software applications. The IT support will work closely with the IT team to address technical problems and document solutions. The ideal candidate is a motivated individual with strong problem-solving skills, basic technical knowledge, and a willingness to learn.

Duties and responsibilities:

•    Provide technical support to users via phone, email, or in-person.
•    Troubleshoot hardware, software, and network issues.
•    Assist with the setup, configuration, and maintenance of computer systems, peripherals, and software applications.
•    Install, upgrade, and maintain software applications and operating systems.
•    Monitor and maintain network infrastructure, as directed.
•    Document technical issues and resolutions accurately.
•    Collaborate with the IT team to resolve complex technical problems efficiently.
•    Stay informed about emerging technologies and trends in the IT industry.
•    Perform other IT-related tasks and projects as assigned by supervisors.
•    Maintain confidentiality and professionalism in handling sensitive information and interactions with users.

Competences
•    Must be able to work under pressure, meet deadlines, while maintaining a positive attitude and providing exemplary customer service 
•    Good understanding of computer systems, mobile devices and other tech products
•    Good communication skill both in Amharic & English
•    Good problem understanding and solving skill

Job Requirements

Qualifications and Requirement 
•    B.Sc. in Computer science, information technology
•    CompTIA A+: Entry-level certification covering hardware and software.
•    CompTIA Network+: Networking basics and troubleshooting.
•    CompTIA Security+: Basic security practices and protocols.
•    Microsoft Certified: Windows Server: For those supporting Windows environments.
•    Cisco Certified Network Associate (CCNA): For networking professionals

Experience
•    2 years for B.Sc.

How to Apply

APPLICATION INSTRUCTIONS

Please title your application with the subject line: - "IT Support”.

Only candidates meeting the required qualifications are invited to send their applications (Cover Letter) including a detailed CV to

careers@ethiochicken.com

Women are highly encouraged to apply