Duties & Responsibilities:

·         Responsible for all aspects of IT infrastructure operations and related performance management.

·         Evaluate and integrate infrastructure solutions into the overall organization, as determined by business, regulatory and market demands.

·         Ensure that all new technologies and services align with Wilmar global standard, business strategic principles and policy guidelines.

·         Responsible for the ongoing growth and development of Jr. IT Admin.

·         Guide the Jr. IT Admin in setting general process, roles and responsibilities.

·         Prepare and maintain the operating and capital budgets for IT Infrastructure (Network equipment – Servers- Workstations) and identify cost reduction opportunities.

·         Drive operational efficiencies that improve profitability and user satisfaction.

·         Provide technical recommendations on the selection of infrastructure, platforms, and related technologies; apply financial rigor, risk assessment and business rationale to all initiatives to help the management arrive at decisions that maximize business performance.

·         Focus on continuous process improvement and staff satisfaction by increasing IT’s value through innovation and emerging technologies.

·         Work closely with Jr. IT Admin to provide infrastructure guidance and oversee the infrastructure project portfolio; set appropriate enterprise expectations, manage risks and ensure organization achieves anticipated value; ensure infrastructure initiatives are tied to strategic initiatives.

·         Produce metrics showing operational compliance with best practices.

·         Manage suppliers to provide a good solution for the business as per agreed plans.

·         Develop, manage, and maintain all Repi Soap and Detergent PLC data centers and ensure that all policies and procedure are applied and followed.

·         Work with Wilmar Group IT to ensure that Repi soap and Detergent PLC is following corporate standards in all infrastructure, Security and Help desk areas.

·         Manage the site telecommunication infrastructure (Internet, VPN, Telephone...) and bill.

·         Manage IT assets within the site and perform tech refresh at stipulated periods.

·         Operate, troubleshoot, and resolve CCTV system issues.

End-user Support

·         Provide onsite and remote End user support.

·         Tracking & documenting support activities using ticketing system (JIRA).

·         Proactively understand, analyze, and research new technical problems when needed.

·         Implement applications and software upgrades, perform troubleshooting and fine tuning for users.

·         Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom.

·         Propose, tailor, and conduct group trainings periodically to cascade the technology know-how to a broader audience.

·         Ensure that necessary applications required by users are installed and working as expected.

·         Ensure that all PCs are protected from virus attack by installing the latest Anti-Virus program.

·         Troubleshoot and resolve end-user hardware, operating system, and software related problems.

·         Troubleshoot and resolve basic network and server access problems for end users.

·         Troubleshoot and resolve end user issues related to voice communications.

·         Coordinate with vendors and with company personnel to facilitate IT purchases.

·         Plan, coordinate, and implement network security measures to protect data, software, and hardware of the site.

·         Improve security awareness of users by developing orientation and training programs, and counselling users.

Job Requirements

Qualifications:      

 ·        Degree in Computer Science/ Computer Engineering/ Communications Engineering/ Software Engineering/ Information Technology/ Information Systems

·        7 years relevant experience in IT Infrastructure management, business applications and IT helpdesk.

Competencies: 

·         Strong customer service skills with a knack for problem solving.

·         Possess an aptitude for acquiring new skills and knowledge.

·         Ability to prioritize tasks and work on multiple assignments in a fast-paced and highly challenging environment.

·         Strong written and verbal communication skills and meticulous attention to detail.

·         Strong understanding of the following:

                            Windows Server Platform

                             Virtualization

                            Active directory

                            O365 and other cloud services

                            Software and service

·         Working knowledge of LAN/WAN

·         Hands on experience with IT Service Management tools

·         Hands on experience with office productivity, meeting room solutions and service management tools is an advantage.

·         Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.

·         Multitasking and work under pressure.

How to Apply

Qualified candidates who meet the above requirements can apply via the following link