Job Summary : Facilitate communication between parties who speak two different languages over an internet-supported platform by conveying information effectively, professionally, and neutrally to ensure communication aligns with job and company expectations. 

Weekly workload: at least 40 hours from late afternoon to or beyond midnight to align with the Pacific Standard Time day shift. Flexibility required to work 40 hours any time 24/7 including Holidays. 

Place of work: Any part of Ethiopia. 

Gross Salary: Birr 12,000.00 monthly taxable gross salary for complete attendance with neither tardiness nor absence. 

Additional Benefits:

• International training before placement.

• College students working from their homes comfortably while studying during slack time. 

Job Requirements

Required languages:

• Amharic and English

• Tigrigna and English

• Oromiffa and English

• Agnuak and English

• Somali and English

• Arabic and English

• Spanish and English

Qualifications and Education Requirements:

• College students or graduates,

• Proficient in one or more of the above-needed languages,

• Proficient, accent-neutral, near-native English,

• Work experience in a customer service environment is advantageous,

• Good attendance record,

• Ability to sit for long hours with little breaks in between,

• Prior interpretation experience is a plus but not a required,

• Knowledge and use of PC systems/CRM and Google Search is a must. 

Preferred Skills:

• Superior oral and written communication skills,

• Computer literacy with the ability to type a minimum of 20 WPM,

• Competency in a service organization environment,

• Ability to work independently,

• Self-motivated, willingness to constantly improve, 

• Attention to detail and be able to multi-task and prioritize work daily, 

• The ability to focus on a fast-paced environment while handling calls with a courteous, friendly, and well-spoken tone,

• Strong people skills and ability to communicate orally and in written form. 

Special requirements:

• Internet connection must be xDSL, Coaxial, or Fiber and reliable service to avoid missed/dropped calls.

• Own laptop computers with Windows PC with a minimum of 2 physical cores >1.5 GHz; at least 8GB of RAM and a minimum screen resolution of HD (720p). 

• Headset with USB connection, Noise-canceling microphone.

• Reliable electricity.

• Personal quiet room for avoiding disturbing noises and interferences. 

• Willingness to work during Ethiopian holidays as the candidates will only rest on holidays recognized in the USA.

How to Apply

Interested applicants, please send your resumes via email to hr.bcadconsulting@gmail.com with a mention of which language you are applying for in the subject line.