Duties and Responsibilities

• Customer Interaction: Provide front-line service to customers applying for U.S. passports, answer queries, and guide applicants through the process.

• Data Entry & Documentation: Accurately input applicant data into the system, ensuring all required documentation is submitted correctly and securely.

• Payment Processing: Manage payments for passport services and handle transactions in a timely and accurate manner.

• Coordination with the Embassy system: Work with U.S. Embassy officials and the Ethiopia team to ensure all passport applications are processed and delivered efficiently.

• Record Keeping: Maintain proper records of all passport applications, payments, and customer interactions.

• Security and Confidentiality: Safeguard applicant data and ensure all sensitive information is handled with the utmost confidentiality and in compliance with security protocols.

Job Requirements

• A Bachelor’s degree in Business, Administration, or a related field is a plus 

• At least 1 years of experience in a customer-facing role, preferably in a governmental or embassy-related environment.

• Strong communication skills in English and Amharic (knowledge of other local languages is a plus).

How to Apply

Submit your application letter via email: reqrutment@ethio.post