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Customer Service Officer - Sales Office Reception

Addis Finder Trading PLC

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Business

Business Sales and Marketing

Addis Ababa

1 Position

2025-03-05

to

2025-03-14

Required Skills

provide high quality customer service

Fields of study

Marketing & Salesmanship

Full Time

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Job Description

Main Duties and Tasks

  • Welcome and greet clients, prospects, and visitors with a warm and friendly demeanor.

  • Answer incoming calls promptly and direct them to the appropriate sales representatives or departments.

  • Schedule, confirm, and manage appointments for the sales team and clients.

  • Coordinate meeting room reservations and arrange necessary resources for client meetings.

  • Respond to client inquiries and provide information about our products, services, and sales processes.

  • Assist clients with filling out forms, completing paperwork, and answering general sales-related questions.

  • Assist the sales team with administrative tasks, including data entry, preparing sales documents, and managing client databases.

  • Update sales reports and support sales tracking efforts.

  • Handle incoming leads from various sources and direct them to the appropriate sales representatives.

  • Record and update lead information in the CRM system.

  • Assist in follow-up activities with clients, ensuring their needs are met and inquiries are addressed promptly.

  • Gather feedback from clients and provide insights to the sales team.

  • Provide outstanding customer service, ensuring a positive and memorable experience for clients and visitors.

  • Address client concerns or escalate them to the appropriate sales manager when necessary.

  • Coordinate with the sales team and other departments to ensure seamless operations and effective communication.

  • Assist in organizing sales events and activities.

  • Provide general administrative support to the sales office, including managing office supplies and filing.

Job Requirements

  • High school diploma or equivalent. Additional education or certifications in customer service area is a plus.

  • 2 years of experience in a customer service or sales support environment.

Competencies and Professional skills required

  • Excellent verbal and written communication skills.

  • Friendly and professional demeanor with strong interpersonal skills.

  • Proficiency in using office equipment, including phone systems and computers.

  • Knowledge of customer relationship management (CRM) systems is beneficial.

  • Strong organizational and multitasking abilities.

  • Ability to handle a high volume of calls and visitors while maintaining composure.

  • Problem-solving skills and the ability to think on your feet.

  • Flexibility to work in a fast-paced sales environment and adapt to changing priorities.

  • Positive attitude and a customer-focused approach to work.

Desired Personal Attributes

  • Teamwork spirit

  • Communication and Interpersonal Skills

  • Maturity and Professional Attitude

  • Initiative and Motivation

How to Apply

Are you passionate about making a difference and eager to be part of an organization that believes in the power of collaboration? If you’re driven by the desire to contribute to a team that values every member's unique talents, we want to hear from you!

please use THIS LINK

Fields Of Study

Marketing & Salesmanship

Skills Required

provide high quality customer service

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