Main Duties and Tasks

• Welcome and greet clients, prospects, and visitors with a warm and friendly demeanor.

• Answer incoming calls promptly and direct them to the appropriate sales representatives or departments.

• Schedule, confirm, and manage appointments for the sales team and clients.

• Coordinate meeting room reservations and arrange necessary resources for client meetings.

• Respond to client inquiries and provide information about our products, services, and sales processes.

• Assist clients with filling out forms, completing paperwork, and answering general sales-related questions.

• Assist the sales team with administrative tasks, including data entry, preparing sales documents, and managing client databases.

• Update sales reports and support sales tracking efforts.

• Handle incoming leads from various sources and direct them to the appropriate sales representatives.

• Record and update lead information in the CRM system.

• Assist in follow-up activities with clients, ensuring their needs are met and inquiries are addressed promptly.

• Gather feedback from clients and provide insights to the sales team.

• Provide outstanding customer service, ensuring a positive and memorable experience for clients and visitors.

• Address client concerns or escalate them to the appropriate sales manager when necessary.

• Coordinate with the sales team and other departments to ensure seamless operations and effective communication.

• Assist in organizing sales events and activities.

• Provide general administrative support to the sales office, including managing office supplies and filing.

Job Requirements

• High school diploma or equivalent. Additional education or certifications in customer service area is a plus.

• 2 years of experience in a customer service or sales support environment.

Competencies and Professional skills required

• Excellent verbal and written communication skills.

• Friendly and professional demeanor with strong interpersonal skills.

• Proficiency in using office equipment, including phone systems and computers.

• Knowledge of customer relationship management (CRM) systems is beneficial.

• Strong organizational and multitasking abilities.

• Ability to handle a high volume of calls and visitors while maintaining composure.

• Problem-solving skills and the ability to think on your feet.

• Flexibility to work in a fast-paced sales environment and adapt to changing priorities.

• Positive attitude and a customer-focused approach to work.

Desired Personal Attributes

• Teamwork spirit

• Communication and Interpersonal Skills

• Maturity and Professional Attitude

• Initiative and Motivation

How to Apply

Are you passionate about making a difference and eager to be part of an organization that believes in the power of collaboration? If you’re driven by the desire to contribute to a team that values every member's unique talents, we want to hear from you!

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