Job Expired
Customer Service Officer - Sales Office Reception
Addis Finder Trading PLC
Business
Business Sales and Marketing
Addis Ababa
2 years
1 Position
2025-03-05
to
2025-03-14
provide high quality customer service
Marketing & Salesmanship
Full Time
Share
Job Description
Main Duties and Tasks
Welcome and greet clients, prospects, and visitors with a warm and friendly demeanor.
Answer incoming calls promptly and direct them to the appropriate sales representatives or departments.
Schedule, confirm, and manage appointments for the sales team and clients.
Coordinate meeting room reservations and arrange necessary resources for client meetings.
Respond to client inquiries and provide information about our products, services, and sales processes.
Assist clients with filling out forms, completing paperwork, and answering general sales-related questions.
Assist the sales team with administrative tasks, including data entry, preparing sales documents, and managing client databases.
Update sales reports and support sales tracking efforts.
Handle incoming leads from various sources and direct them to the appropriate sales representatives.
Record and update lead information in the CRM system.
Assist in follow-up activities with clients, ensuring their needs are met and inquiries are addressed promptly.
Gather feedback from clients and provide insights to the sales team.
Provide outstanding customer service, ensuring a positive and memorable experience for clients and visitors.
Address client concerns or escalate them to the appropriate sales manager when necessary.
Coordinate with the sales team and other departments to ensure seamless operations and effective communication.
Assist in organizing sales events and activities.
Provide general administrative support to the sales office, including managing office supplies and filing.
Job Requirements
High school diploma or equivalent. Additional education or certifications in customer service area is a plus.
2 years of experience in a customer service or sales support environment.
Competencies and Professional skills required
Excellent verbal and written communication skills.
Friendly and professional demeanor with strong interpersonal skills.
Proficiency in using office equipment, including phone systems and computers.
Knowledge of customer relationship management (CRM) systems is beneficial.
Strong organizational and multitasking abilities.
Ability to handle a high volume of calls and visitors while maintaining composure.
Problem-solving skills and the ability to think on your feet.
Flexibility to work in a fast-paced sales environment and adapt to changing priorities.
Positive attitude and a customer-focused approach to work.
Desired Personal Attributes
Teamwork spirit
Communication and Interpersonal Skills
Maturity and Professional Attitude
Initiative and Motivation
How to Apply
Are you passionate about making a difference and eager to be part of an organization that believes in the power of collaboration? If you’re driven by the desire to contribute to a team that values every member's unique talents, we want to hear from you!
please use THIS LINK
Fields Of Study
Marketing & Salesmanship
Skills Required
provide high quality customer service
Related Jobs
29 days left
Originland General Trading PLC
Sales and Marketing
Sales Officer
Full Time
2 - 4 yrs
2 Positions
Education Background in a related field of study with relevant work experience Required Gender: Female Duties and Responsibilities: - Designing and implementing targeted sales and marketing strategies to promote products or services effectively and achieve sales targets - Conducting market research and competitor analysis to understand customer needs, market trends, and competitive positioning, informing strategy development - Maintaining and developing customer relationships, including managing client communications, handling complaints, and ensuring customer satisfaction to foster retention and loyalty - Coordinating sales activities and managing appointments, meetings, and follow-ups with clients to support sales efforts and close deals - Developing marketing campaigns and promotional activities, including direct marketing, advertising, and event organization to increase brand awareness and generate leads
about 4 hours left
Organic Liquid Fertilizer Producing PLC
Sales and Marketing Supervisor
Sales Manager
Full Time
6 yrs
1 Position
BA Degree in Marketing Management, Business Management, Business Administration or in a related field of study with relevant work experience Duties and Responsibilities: - Determines KPI‟s for sales staff and sets realistic and achievable weekly, quarterly, monthly, and annual sales targets for the Sales staff and other Sales Representatives - Reviews periodically sales policies and procedures and proposes changes
2 days left
Reality Construction & Real Estate
Sales Representative
Sales Representative
Full Time
2 yrs
1 Position
Education Background in a related field of study with relevant work experience Duties and Responsibilities: - Generates leads through networking, marketing, and own efforts - Identifies customer needs, preferences, and financial concerns - Conducts successful office consultation and site visits - Identifies prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business
4 days left
East African Holding S.C
Sales Analyst
Sales Analyst
Full Time
5 yrs
1 Position
MA or BA Degree in Business Administration, Economics, Statistics, Marketing, Business Analytics, Data Science, Finance or in a related field of study with relevant work experience Duties and Responsibilities: - Collect, process, and analyze sales data to identify trends and areas for improvement. - Generate detailed reports on sales performance, customer preferences, and revenue growth. - Provide real-time insights to sales and marketing teams for data-driven decision-making.
6 days left
Gentium Concrete Industries PLC
Sales Executive
Sales Representative
Full Time
2 - 4 yrs
1 Position
Educational background in a related field of study with relevant work experience Duties & Responsibilities: - Prepare and send quotations and proposals; Make effort to meet all sales quotas and goals. - Support the sales manager in developing and implementing strategic sales plans to achieve company sales targets. - Conduct market research to identify industry trends, competitive analysis, and customer needs.
7 days left
Dodai Manufacturing
Call Centre Lead
Call Center Operator
Full Time
2 - 5 yrs
1 Position
BA Degree in Business, Communications, Customer Service or in a related field of study with relevant work experience, out of which 1\2 years in a supervisory or team lead role. Duties and Responsibilities: - Oversee and manage day-to-day operations of the customer support call centre (inbound, outbound, and follow-ups). - Monitor real-time performance metrics (e.g. call wait times, resolution times, CSAT). - Coach, train, and mentor call centre agents to ensure high-quality, empathetic, and efficient service.